09th October, 2026
LEAD INFORMATION
Job Title: Customer Service Advisor
Site location: Wrexham Industrial Estate
Responsible to: Office Manager
Responsible for: Responsible for major customer accounts, collaborating with the Customer on all aspects of the Business in a Professional Manner
Client brief: Our client is a world leading manufacturer of high-level engineered products with sites all over the globe
KEY INFORMATION
Reason for vacancy: Maternity leave cover
Contract: 8-month contract with possibility for extension should all parties wish to do so on completion
Basic Salary: £26,000 per annum (pro rata DOE)
Hours: 37.5 hours per week
Shift: Monday to Thursday 8am-4.30pm, Fridays 8am-1.30pm
Overtime: Not required
Holidays: 25 days + 8 Bank Holidays Pro rata
Facilities: Staff parking, canteen and very clean and professional environment
RESPONSIBILITIES
The role
Our client is looking for a contract Customer Service Advisor to join their existing team in Wrexham Industrial Estate for Mat leave cover for a fixed period of 8 months. The day-to-day responsibilities of the Customer Service Advisor are as follows –
· Maintain customer schedules and business forecast
· Communicate customer schedules and forecast to internal department across 4 sites
· Inputting of Orders on to Internal MRP system
· Confirmation of customer delivery dates on external scheduling system
· Negotiating pricing on stock and existing non-stock parts
· Assist production and planning departments with any delivery issues
· Assist accounts department with any account queries
· Co-ordinate Sales of additional parts from Stock
· Orderbook reviews and supporting calls with the Customer on a daily or weekly basis
· Report Customer Delivery performance as part of the monthly review
Key skills required
· Account handling and Customer Service experience
· Experience working within a manufacturing environment.
· High level of initiative to deal with account queries and customer issues
· MRP or similar manufacturing computer system Experience of working with Microsoft Office tools
· Experience working with SAP & ERP/MRP (desirable but not essential)
· Self-motivated
· Reliable
· Enthusiastic
· Organised
· Flexible
Customer Service Advisor in Wrexham employer: Serply Recruitment
Join a well-established manufacturer in Ellesmere Port as a Quality Assurance Operative, where you will be part of a supportive and team-oriented environment dedicated to maintaining high product standards. With ongoing work opportunities and potential for long-term placement, this role offers a chance for personal and professional growth while contributing to continuous improvement initiatives. Experience the satisfaction of ensuring quality and safety in a fast-paced manufacturing setting, all while being part of a company that values its employees.
