At a Glance
- Tasks: Deliver top-notch customer support and resolve enquiries with a smile.
- Company: Join a vibrant team in Trafford Park, Manchester.
- Benefits: Enjoy a competitive salary, pension, and employee discounts.
- Other info: Great training opportunities and a supportive work environment.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Site Location: Trafford Park, Manchester
Responsible To: Customer Service Manager / Team Leader
Purpose of the Role: To provide a professional and customer-focused service by managing customer enquiries, resolving issues efficiently, maintaining accurate CRM records, and ensuring excellent communication throughout the customer journey.
Client Brief: Our client is looking to recruit a Customer Service Advisor to join their busy customer service team. The successful candidate will be responsible for delivering outstanding customer support, handling enquiries and complaints, coordinating with internal departments, and maintaining high service standards.
KEY INFORMATION
- Reason for Vacancy: Permanent vacancy
- Contract: Temp to perm
- Salary: £30,000 per annum
- Shifts: Monday to Friday, 8am-5pm
- Holidays: Standard holiday entitlement
- Facilities / Benefits when perm:
- Company pension
- Life assurance
- On-site parking
- Training and development opportunities
- Cycle-to-work scheme
- Employee discounts
RESPONSIBILITIES
The Role:
- Provide a professional and customer-focused service at all times.
- Manage customer enquiries and resolve complaints effectively.
- Record customer interactions accurately using the CRM system.
- Keep customers informed of order progress and any service issues.
- Liaise with internal departments to ensure deliveries and service levels are achieved.
- Handle escalated customer enquiries professionally and efficiently.
- Build and maintain strong customer relationships.
- Deliver consistently high standards of customer service.
Key Skills Required:
- Previous experience in a customer service or customer support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and complaint-handling abilities.
- Experience using CRM systems.
- Good organisational skills with strong attention to detail.
- Ability to prioritise workload and work effectively in a fast-paced environment.
- Strong teamwork skills with the ability to collaborate across departments.
- Proficient in Microsoft Office and general computer systems.
Customer Service Advisor - Trafford Park, Manchester employer: Serply Recruitment
Join a well-established manufacturer in Ellesmere Port as a Quality Assurance Operative, where you will be part of a supportive and team-oriented environment dedicated to maintaining high product standards. With ongoing work opportunities and potential for long-term placement, this role offers a chance for personal and professional growth while contributing to continuous improvement initiatives. Experience the satisfaction of ensuring quality and safety in a fast-paced manufacturing setting, all while being part of a company that values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Trafford Park, Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Serply Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Serply Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Trafford Park, Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Serply Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Serply Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Serply Recruitment!
How to prepare for a job interview at Serply Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
