At a Glance
- Tasks: Deliver top-notch customer support and resolve enquiries with a smile.
- Company: Join a vibrant team in Trafford Park, Manchester.
- Benefits: Enjoy a competitive salary, pension, and employee discounts.
- Other info: Great training opportunities and a supportive work environment.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Site Location: Trafford Park, Manchester
Responsible To: Customer Service Manager / Team Leader
Purpose of the Role: To provide a professional and customer-focused service by managing customer enquiries, resolving issues efficiently, maintaining accurate CRM records, and ensuring excellent communication throughout the customer journey.
Client Brief: Our client is looking to recruit a Customer Service Advisor to join their busy customer service team. The successful candidate will be responsible for delivering outstanding customer support, handling enquiries and complaints, coordinating with internal departments, and maintaining high service standards.
KEY INFORMATION
- Reason for Vacancy: Permanent vacancy
- Contract: Temp to perm
- Salary: £30,000 per annum
- Shifts: Monday to Friday, 8am-5pm
- Holidays: Standard holiday entitlement
- Facilities / Benefits when perm:
- Company pension
- Life assurance
- On-site parking
- Training and development opportunities
- Cycle-to-work scheme
- Employee discounts
RESPONSIBILITIES
The Role:
- Provide a professional and customer-focused service at all times.
- Manage customer enquiries and resolve complaints effectively.
- Record customer interactions accurately using the CRM system.
- Keep customers informed of order progress and any service issues.
- Liaise with internal departments to ensure deliveries and service levels are achieved.
- Handle escalated customer enquiries professionally and efficiently.
- Build and maintain strong customer relationships.
- Deliver consistently high standards of customer service.
Key Skills Required:
- Previous experience in a customer service or customer support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and complaint-handling abilities.
- Experience using CRM systems.
- Good organisational skills with strong attention to detail.
- Ability to prioritise workload and work effectively in a fast-paced environment.
- Strong teamwork skills with the ability to collaborate across departments.
- Proficient in Microsoft Office and general computer systems.
Customer Service Advisor - Trafford Park, Manchester employer: Serply Recruitment
Join a well-established manufacturer in Ellesmere Port as a Quality Assurance Operative, where you will be part of a supportive and team-oriented environment dedicated to maintaining high product standards. With ongoing work opportunities and potential for long-term placement, this role offers a chance for personal and professional growth while contributing to continuous improvement initiatives. Experience the satisfaction of ensuring quality and safety in a fast-paced manufacturing setting, all while being part of a company that values its employees.
