Serpentine is seeking an ambitious, supportive and innovative leader to join the Audiences team as Head of Visitor Engagement. This is a key role at a moment of transformation for visitor experience, evolving from front-of-house to a more active, audience-focused team that connects visitors with exhibitions, artists and ideas.
You will lead the development and embedding of experience standards—Safety, Welcome, Connection and Efficiency—while coaching managers and influencing colleagues to put
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Director of Visitor Experience & Engagement employer: Serpentine
At Serpentine, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior Events Manager, you will have the opportunity to lead exciting projects in a vibrant environment, with access to professional development and growth opportunities. Our hybrid working model allows for flexibility, while our commitment to delivering outstanding guest experiences ensures that your contributions are both meaningful and rewarding.
