At a Glance
- Tasks: Support day-to-day operations in facilities management and ensure efficient job delivery.
- Company: Join Serna FM, a leader in creating safer and healthier spaces across London.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Proactive problem-solvers thrive in our culture of integrity and accountability.
- Why this job: Be the key link in a fast-paced team and make a real impact on operations.
- Qualifications: 3+ years in facilities management or operations coordination with strong commercial awareness.
The predicted salary is between 30000 - 40000 € per year.
At Serna FM, we do more than maintain buildings — we create safer, brighter, and healthier spaces where people and businesses thrive. With over 20 years of experience in facilities management, we deliver hard and soft FM services across London, supporting clients in construction, commercial property, and real estate. From planned preventive maintenance and reactive support to cleaning, projects, and specialist services, we pride ourselves on being responsive, flexible, and trusted partners.
As an Operations Support, you will play a central role in the day-to-day running of our facilities management operations. Acting as the key link between clients, subcontractors, suppliers, and internal Ops team, you will ensure that all planned (PPM), reactive, and quoted works (minor projects) are delivered efficiently, professionally, and in line with service level agreements.
You will take ownership of the full lifecycle of jobs — from initial request through to pricing, coordination, delivery, and completion — ensuring high levels of customer satisfaction and operational performance. This role is suited to someone who is confident working in a fast-paced environment, capable of managing multiple priorities, and who combines operational coordination with commercial awareness.
Experience & Skills- 3+ years’ experience in facilities management, helpdesk, or operations coordination
- Strong commercial awareness — understanding costs, margins, and job profitability
- Strong working knowledge of CAFM systems (BigChange ideal)
- Strong background in end-to-end job ownership, including scheduling, coordination, and completion
- Experience preparing quotes, estimates, or costings for maintenance or project works
- Confident in supplier management and subcontractor coordination
- Experience working within SLA/KPI-driven environments
- Ability to analyse data, track performance, and identify improvements
- Proactive problem-solver with a solutions-driven mindset
Operations Support employer: Serna
At Serna FM, we pride ourselves on fostering a dynamic and inclusive work environment where our employees can thrive. With a strong emphasis on professional development and a commitment to innovation, we offer our Operations Support team the opportunity to grow alongside our ambitious plans for expansion in London. Our culture of integrity and accountability ensures that every team member feels valued and empowered to make a meaningful impact in creating safer and healthier spaces for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or join online forums where you can meet potential employers and learn about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with hiring managers, highlight your experience in operations coordination and your understanding of CAFM systems. Be ready to share specific examples of how you've successfully managed projects and improved efficiency.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t wait for the perfect moment. Apply right away and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Prepare for interviews by researching the company culture at Serna FM. Understand their values around integrity and accountability, and think about how your own experiences align with these. This will help you stand out as a candidate who truly fits their team!
We think you need these skills to ace Operations Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Operations Support role. Highlight your experience in facilities management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operations support and how your background aligns with our mission at Serna FM. Keep it engaging and personal — we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled challenges in a fast-paced environment. We’re looking for proactive problem-solvers who can think on their feet, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy — just a few clicks and you’re done!
How to prepare for a job interview at Serna
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management. Brush up on your knowledge of planned preventive maintenance, reactive support, and how to manage subcontractors. Being able to speak confidently about these topics will show that you're ready to take on the Operations Support role.
✨Show Off Your Commercial Awareness
Since this role requires a strong understanding of costs and job profitability, be prepared to discuss how you've managed budgets or improved margins in past roles. Bring examples of how you've balanced operational efficiency with financial performance to the table.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific instances where you've tackled challenges in a fast-paced environment. Highlight your proactive approach and solutions-driven mindset, as these traits are crucial for success in operations support.
✨Familiarise Yourself with CAFM Systems
If you have experience with CAFM systems like BigChange, make sure to mention it! If not, do a bit of research on how these systems work and be ready to discuss how you would use them to enhance operational performance and customer satisfaction.
