At a Glance
- Tasks: Support day-to-day operations in facilities management and ensure efficient job delivery.
- Company: Join Serna FM, a leader in creating safer and healthier spaces across London.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Ideal for proactive problem-solvers who thrive in a collaborative setting.
- Why this job: Be the key link in a fast-paced team and make a real impact on operations.
- Qualifications: 3+ years in facilities management with strong commercial awareness and coordination skills.
The predicted salary is between 30000 - 40000 £ per year.
At Serna FM, we do more than maintain buildings — we create safer, brighter, and healthier spaces where people and businesses thrive. With over 20 years of experience in facilities management, we deliver hard and soft FM services across London, supporting clients in construction, commercial property, and real estate. From planned preventive maintenance and reactive support to cleaning, projects, and specialist services, we pride ourselves on being responsive, flexible, and trusted partners.
As an Operations Support, you will play a central role in the day-to-day running of our facilities management operations. Acting as the key link between clients, subcontractors, suppliers, and internal Ops team, you will ensure that all planned (PPM), reactive, and quoted works (minor projects) are delivered efficiently, professionally, and in line with service level agreements.
You will take ownership of the full lifecycle of jobs — from initial request through to pricing, coordination, delivery, and completion — ensuring high levels of customer satisfaction and operational performance. This role is suited to someone who is confident working in a fast-paced environment, capable of managing multiple priorities, and who combines operational coordination with commercial awareness.
Experience & Skills- 3+ years’ experience in facilities management, helpdesk, or operations coordination
- Strong commercial awareness — understanding costs, margins, and job profitability
- Strong working knowledge of CAFM systems (BigChange ideal)
- Strong background in end-to-end job ownership, including scheduling, coordination, and completion
- Experience preparing quotes, estimates, or costings for maintenance or project works
- Confident in supplier management and subcontractor coordination
- Experience working within SLA/KPI-driven environments
- Ability to analyse data, track performance, and identify improvements
- Proactive problem-solver with a solutions-driven mindset
Operations Support in Milton Keynes employer: Serna
At Serna FM, we pride ourselves on fostering a dynamic and inclusive work environment where our employees can thrive. With a strong emphasis on professional development and a commitment to innovation, we offer our Operations Support team the opportunity to grow alongside our ambitious plans for expansion in London. Our culture of integrity and accountability ensures that every team member feels valued and empowered to make a meaningful impact in creating safer and healthier spaces for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or join online forums where you can meet potential employers and learn about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've managed operations or improved processes in your previous roles. Use metrics to back up your achievements — numbers speak volumes!
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website, express your interest, and ask if they have any upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and networking efforts. Use tools or apps to manage your job search effectively. This way, you won’t miss out on any opportunities and can stay on top of your game!
We think you need these skills to ace Operations Support in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Operations Support role. Highlight your experience in facilities management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our values at Serna FM. Keep it engaging and personal — we love a bit of personality!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your operational coordination skills. Numbers speak volumes, so if you’ve improved efficiency or customer satisfaction, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Serna
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management. Brush up on your knowledge of planned preventive maintenance, reactive support, and how to manage subcontractors. Being able to speak confidently about these topics will show that you're ready to hit the ground running.
✨Show Off Your Commercial Awareness
Since this role requires a strong understanding of costs and job profitability, be prepared to discuss how you've managed budgets or improved margins in past roles. Bring examples of how you've balanced operational efficiency with financial performance.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled challenges in a fast-paced environment. Share stories that highlight your proactive approach to problem-solving and how you’ve successfully navigated multiple priorities while keeping customer satisfaction high.
✨Familiarise Yourself with CAFM Systems
If you have experience with CAFM systems like BigChange, make sure to mention it! If not, do a bit of research beforehand. Understanding how these systems work can give you an edge and show that you're tech-savvy and ready to adapt to their tools.
