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- Tasks: Lead and deliver an impactful employment programme for individuals experiencing homelessness.
- Company: Serious, a social enterprise driving environmental and social change through innovative products.
- Benefits: Flexible part-time role with meaningful work and the chance to make a real difference.
- Other info: Be part of a mission-driven team making a tangible impact in communities.
- Why this job: Join us to support forest regeneration and ocean clean-up while empowering others.
- Qualifications: Experience in programme management and strong relationship-building skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Serious is a social enterprise committed to creating sustainable products that deliver quality and affordability while driving significant environmental and social change. Among its innovative products are Serious Tissues, the UK's first carbon‑neutral toilet roll that plants a tree for every box sold, and Serious Soaps and Laundry Sheets, which contribute to removing ocean‑bound plastic. Serious has planted over 1.5 million trees and recovered 2.2 tonnes of ocean‑bound plastic. Through its jobs‑first model, the company also provides employment opportunities for individuals impacted by homelessness, promoting long‑term social transformation. Joining Serious means making an impact by supporting forest regeneration, ocean clean‑up, and meaningful employment opportunities through everyday choices.
This is a senior part‑time role at the heart of the Serious Tissues business. You will own and deliver our employment programme from end to end, while managing senior relationships with wholesale clients, procurement partners and FM employer accounts.
The Serious Tissues employment programme is a structured four‑stage pathway from referral to sustained employment for people experiencing homelessness. As Programme Delivery Manager you will coordinate and deliver each stage, working with our referral partners and FM employer partners.
Key Responsibilities- Facilitate and coordinate each quarterly cohort from referral through to employment, owning all logistics and communications.
- Develop and continuously improve programme content, incorporating learnings and feedback after each cohort.
- Build and maintain relationships with referral partners to sustain a strong, well‑supported candidate pipeline.
- Maintain the operational processes and documentation that allow the programme to run consistently as it scales.
- Act as the primary point of support for trainees from first contact through to post‑employment follow‑up.
- Identify and respond to challenges mid‑programme with appropriate care and practical guidance.
- Provide clear guidance on benefits interactions during paid placements, ensuring no trainee is financially disadvantaged.
- Maintain regular contact with placed trainees, supporting the 70%+ six‑month retention outcomes that underpin our impact reporting.
- Serve as the primary contact for FM employer partners (Mitie, ISS, Churchill, Andron, OCS Group) on all placement matters.
- Coordinate placement logistics: site inductions, PPE, scheduling, timesheets, and supervisor communications.
- Develop new employer partner relationships to expand placement and employment opportunities.
- Own all outcome tracking: training completion, employment outcomes, six‑month retention and living wage hours generated.
- Produce and present quarterly Social Value Reports for senior management, Bunzl and key wholesale accounts, aligned to MeasureUp SROI, National TOMs and PPN 002.
- Develop case studies and impact evidence for commercial and fundraising use.
Join joint client visits with Bunzl sales representatives to present the impact proposition to their customers.
Programme Delivery Manager in London employer: Serious Tissues
Contact Detail:
Serious Tissues Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Serious is all about social impact, be ready to discuss how your experience aligns with their mission. We want to see your passion for making a difference!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. We suggest focusing on common questions related to programme delivery and social enterprise to really shine during the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at joining the Serious team!
We think you need these skills to ace Programme Delivery Manager in London
Some tips for your application 🫡
Show Your Passion for Social Change: When writing your application, let your enthusiasm for social enterprise shine through. We want to see how your values align with our mission at Serious, so share any relevant experiences or projects that demonstrate your commitment to making a positive impact.
Tailor Your Application: Make sure to customise your CV and cover letter for the Programme Delivery Manager role. Highlight your experience in managing programmes and relationships, and don’t forget to mention any specific skills that relate to our employment programme and the challenges faced by individuals experiencing homelessness.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements and experiences are easy to spot. This will help us quickly understand how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people and allows us to keep track of all candidates efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Serious Tissues
✨Know Your Impact
Before the interview, dive deep into Serious's mission and products. Understand how their employment programme works and be ready to discuss how your experience aligns with their goals of social change and sustainability. Show them you’re passionate about making a difference!
✨Build Relationships
Since the role involves managing relationships with various partners, think of examples from your past where you've successfully built and maintained professional relationships. Be prepared to share these stories during the interview to demonstrate your interpersonal skills.
✨Showcase Your Organisational Skills
As a Programme Delivery Manager, you'll need to coordinate multiple tasks. Prepare to discuss your organisational strategies and tools you use to manage logistics and communications effectively. Maybe even bring a sample of a project plan or timeline you've created in the past!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding challenges trainees might face. Think through potential scenarios and how you would respond, focusing on your ability to provide support and guidance to ensure successful outcomes.