At a Glance
- Tasks: Build long-term client relationships and deliver tailored data solutions.
- Company: Fast-growing UK tech start-up focused on innovative data solutions.
- Benefits: Competitive salary, unlimited holidays, private medical care, and flexible working.
- Other info: Join a dynamic team driving innovation in the data space.
- Why this job: Make a real impact by solving client challenges with bespoke solutions.
- Qualifications: Experience in client-facing roles and strong relationship-building skills.
The predicted salary is between 70000 - 70000 £ per year.
We're looking for a Client Partner to help us build brilliant, long-term relationships with our clients and support them in getting real value from tailored data solutions.
This is a great role for someone who enjoys getting under the skin of client challenges, shaping bespoke propositions, and working closely with delivery and technical teams to turn ideas into successful outcomes.
You'll manage a portfolio of client accounts, taking responsibility for day-to-day commercial relationship management, account growth and client satisfaction.
Rather than selling a standard Saa S product, this role is all about understanding each client’s priorities and helping shape solutions that are configured around their specific needs, aliged to our best practice approach.
- What You'll Be Doing
- Managing and growing a defined portfolio of client accounts.
- Building trusted relationships with stakeholders across client organisations.
- Understanding client challenges and translating them into clear commercial opportunities.
- Shaping proposals, pitches and propositions for tailored data solutions.
- Working closely with delivery, technical and SME teams to support successful client outcomes.
- Monitoring client satisfaction, relationship health and commercial performance.
- Supporting account planning, forecasting and wider commercial activity.
What we're looking for
- Experience in a client-facing commercial, account management, client partner or customer success role.
- A background in bespoke product, product-enabled services or tailored client solutions.
- Strong relationship-building skills and confidence working with senior, technical and operational stakeholders.
- Commercial awareness, with experience supporting account growth, retention, revenue or margin targets.
- The ability to understand complex client needs and communicate solutions clearly.
- A collaborative approach, working closely with internal teams to deliver great client outcomes.
This role reports to the Client Services Director and would suit someone who enjoys combining relationship management, commercial ownership and problem-solving in a growing technology and data business.
About Us
Seriös Group are a fast-growing UK-based tech start-up specialising in delivery of innovative high quality data solutions.
Our mission is to empower organisations to take control of their data, delivering rapid value to enterprise-level clients without compromise, while building a proprietary data platform framework (Seriös ONE) to transform how businesses manage and leverage data.
Our dynamic, collaborative team thrives on delivering exceptional results for our clients and driving innovation in the data space.
- What You'll Get In Return
- Great salary package up to £70,000.
- Unlimited holidays - we want you to be able to take the time to rest and recharge.
- Access to Private Medical, Health Cashplan & Income Protection - so you can access help and support whenever you need it.
- Salary sacrifice pension - to help increase your retirement savings efficiently.
- Flexible working - with adaptable hours and hybrid working to work around your lifestyle.
- Enhanced family policies & company sick pay - so you can benefit from extra support during these times of leave.
- + more is available to view on our dedicated careers site.
- #J-18808-Ljbffr
Client Partner in Newcastle upon Tyne employer: Seriös Group
At Seriös Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and mentorship programmes, particularly in the dynamic field of data strategy and cloud platforms. Located in the UK, we offer a vibrant environment where your contributions directly impact our clients' success, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Seriös Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Seriös Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Partner in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Seriös Group:Your cover letter is your chance to shine! Tell us why you want to work at Seriös Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Seriös Group!
How to prepare for a job interview at Seriös Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
