Guest Relations Manager

Confidential Job Post – Guest Relations Manager | Luxury Hospitality Group An international luxury hospitality group is preparing to launch a flagship destination in London — a sophisticated, high-energy venue blending immersive dining, curated experiences, and premium service culture. We are hiring a Guest Relations Manager to lead and elevate the guest journey from day one. This is a rare chance to step into a senior front-of-house leadership role with global brand exposure and a highly discerning clientele. What you’ll do: Be the face of the guest journey — welcoming, anticipating, remembering, and elevating every interaction Build meaningful relationships with VIPs, regulars, and new clientele, enhancing loyalty and lifetime value Lead a team in delivering seamless, emotionally intelligent service across dining, bar, and experiential activations Handle guest feedback and recovery with grace, discretion, and follow-up Collaborate with marketing and operations to align the brand experience across all guest touchpoints Represent the venue and guest ethos in special events, brand moments, and digital reputation Train, mentor, and inspire the guest relations and host team to live the brand’s culture What we’re looking for: 3–5 years’ experience in luxury dining, lifestyle hospitality, or five-star hotel front-of-house Confident, polished, and emotionally agile Proven success handling high-volume, high-profile environments with charm and authority A genuine passion for creating unforgettable moments Full-time | London-based | Competitive salary + global career path Apply with full confidence to learn more.