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- Tasks: Join our team as a Vending Service Engineer, maintaining and servicing vending machines across the East Midlands.
- Company: We're a top provider of commercial vending solutions, serving diverse sectors like hotels and gyms.
- Benefits: Enjoy a competitive salary, company vehicle, generous holidays, and opportunities for growth.
- Why this job: This role offers flexibility, hands-on work, and the chance to deliver excellent customer service.
- Qualifications: Experience with vending or coffee machines is ideal; electrical installation skills are a plus.
- Other info: Work from home with weekly visits to our Nottingham office; flexible hours based on business needs.
Our client – Is a leading provider of commercial vending machines and have built a strong reputation for delivering high-quality vending solutions to businesses across multiple sectors, including hotels, offices, gyms, hospitals, amongst many others. They are seeking a passionate and experienced Field Service Engineer ideally with experience in Coffee or vending to join their Service Team to cover the East Midlands area. Experience of vending machines free standing and table-top coffee machines ie: WESTOMATIC, CRANE, and COFFETEK. Job Description – Good Customer service skills are essential, reporting to the Service Manager. The role is fully field based, working from home with weekly scheduled visits to the Head Office in Nottingham. Monday to Friday. As a field based role the working hours are based upon the needs of the business and are flexible. Additional hours maybe required due to business demands. Salary is negotiable depending on experience You will be responsible for the service and maintenance of vending machines based within the East Midlands area along with the following; * Install, commission and set up Coffee and vending machine equipment * Perform pre-planned preventative maintenance services * Attend re-active break down and repair call outs * Operator training (e.g. operation and cleaning of coffee equipment) * Management and monthly stock takes of spare parts stock holding on your Service Van * To manage and supply timely paperwork, including full completion of service reports (with photos if required) * To support colleagues and engage pro-actively with all areas of the business * Ensure delivery of excellent customer service * Communicate with the Service Desk on ensuring the completion of calls and update the in house system working towards a first-time resolution * Support with site surveys and machine installations when applicable * Be smart and presentable at all times with a flexible approach to work Skills and abilitities * Ideally experience of working on vending or coffee machines or some transferable skills * Electrical installation experience, or electro-mechanical experience OR a relevant qualification in electrical engineering or electrical installations * Excellent customer service skills, and the ability to interact with all customers in a calm manner Benefits * Basic Salary up to £30K (Depending on experience) * Company vehicle * Full company training * Generous holiday package * Extra pay for overtime * Opportunites for further progression
Vending Service Engineer employer: Serendipity Consulting
Contact Detail:
Serendipity Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vending Service Engineer
✨Tip Number 1
Familiarize yourself with the specific vending and coffee machine brands mentioned in the job description, like WESTOMATIC, CRANE, and COFFETEK. Having hands-on experience or knowledge about these machines will give you a significant edge during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations with us. Since this role emphasizes excellent customer interaction, be prepared to share examples of how you've successfully managed customer relationships in previous positions.
✨Tip Number 3
Demonstrate your flexibility and adaptability by discussing past experiences where you had to adjust your schedule or approach based on business needs. This will show us that you're ready for the dynamic nature of a field-based role.
✨Tip Number 4
Prepare to discuss your technical skills related to electrical installations or electro-mechanical systems. If you have relevant qualifications or certifications, make sure to mention them, as they are crucial for this position.
We think you need these skills to ace Vending Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with vending and coffee machines. Include specific brands you've worked with, such as WESTOMATIC, CRANE, and COFFETEK, to show you meet the job requirements.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and fieldwork. Mention your flexibility and willingness to adapt to business needs, as well as any previous experience in similar roles.
Showcase Technical Skills: Clearly outline your technical skills related to electrical installations or electro-mechanical work. If you have relevant qualifications, be sure to mention them to strengthen your application.
Highlight Customer Service Experience: Since excellent customer service skills are essential for this role, provide examples of how you've successfully interacted with customers in past positions. This will demonstrate your ability to maintain a calm demeanor under pressure.
How to prepare for a job interview at Serendipity Consulting
✨Show Your Technical Knowledge
Be prepared to discuss your experience with vending and coffee machines, especially brands like WESTOMATIC, CRANE, and COFFETEK. Highlight any relevant electrical installation or electro-mechanical skills you possess.
✨Demonstrate Customer Service Skills
Since excellent customer service is essential for this role, think of examples where you've successfully interacted with customers. Be ready to explain how you handle difficult situations calmly and effectively.
✨Discuss Flexibility and Adaptability
This position requires a flexible approach to work hours and tasks. Share experiences that showcase your ability to adapt to changing demands and your willingness to go the extra mile when needed.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company's service processes, team dynamics, and opportunities for progression. This demonstrates your enthusiasm and commitment to the role.
