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- Tasks: Install, service, and repair coffee machines while providing top-notch customer service.
- Company: Join a leading manufacturer of professional coffee machines with exciting growth plans.
- Benefits: Enjoy excellent salary, 30 days paid holiday, overtime pay, and a company van.
- Why this job: Be part of a dynamic team, gain valuable skills, and enjoy career progression opportunities.
- Qualifications: Previous electrical and mechanical experience is required; must be detail-oriented and adaptable.
- Other info: Receive full product training and work with specialist tools in a supportive environment.
This is an exciting opportunity to join a market leader in the manufacture of professional coffee machines as a Field Service Engineer. Covering the Cambridgeshire areas. Due to ongoing expansion and growth plans they are looking to expand their Field Service Engineering team within and around the Cambridgeshire areas. We are looking for Field Service Engineers. Job description The main responsibility of the field service engineer role is to install, service and repair traditional and automatic coffee machines to our high standards and to accurately record all work conducted to ensure it can be invoiced as required to the customer. The Role • Installing and setting up coffee equipment on customers premises. • Conducting the demonstration of our equipment. • Attending customers sites to carry out routine servicing. • Accurately administering installation, service, and repair activities, through company systems • Support the efficient organisation of work routines for employees within the team. • To effectively manage time to meet deadlines. • To consistently deliver superior customer service throughout Experience Required • Must have previous electrical and mechanical experience. • Ability to show initiative and adapt to frequently changing requirements. • Excellent attention to detail. • To be able to follow company procedures, client specifications accurately and safely. • To be able to work to deadlines and manage time effectively. • A willingness to learn and attend training. Benefits Excellent salary and career Progression – Investing in training and development to help employees reach their full potential. Door to door pay 30 days paid holiday per annum Overtime payments for weekday and weekend work Working 1 in 4 weekends of which you will be paid door to door Full product training Company van (available for private use) Plus specialist tools and full company uniform
Field Service Engineer employer: Serendipity Consulting
Contact Detail:
Serendipity Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarize yourself with the specific coffee machines that the company manufactures. Understanding the technical aspects and common issues of these machines will give you an edge during the interview process.
✨Tip Number 2
Highlight your previous electrical and mechanical experience in conversations. Be ready to discuss specific examples where you've successfully installed or repaired similar equipment, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively managed client relationships in past roles. This is crucial since delivering superior customer service is a key responsibility of the Field Service Engineer.
✨Tip Number 4
Be prepared to discuss your time management strategies. Since the role requires effective organization of work routines and meeting deadlines, demonstrating your ability to prioritize tasks will be beneficial.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position. Understand the key responsibilities and required skills, such as electrical and mechanical experience, attention to detail, and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in installing, servicing, and repairing equipment. Emphasize any previous roles that required similar skills and responsibilities, particularly in the field of coffee machines or similar equipment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to meet the job requirements, such as managing time effectively and delivering superior customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Field Service Engineer role.
How to prepare for a job interview at Serendipity Consulting
✨Show Your Technical Skills
Make sure to highlight your previous electrical and mechanical experience during the interview. Be prepared to discuss specific examples of how you've installed, serviced, or repaired equipment in the past.
✨Demonstrate Customer Service Excellence
Since delivering superior customer service is crucial for this role, think of instances where you went above and beyond for a customer. Share these stories to showcase your commitment to client satisfaction.
✨Emphasize Adaptability
The job requires adapting to frequently changing requirements. Prepare to discuss how you've successfully managed changes in your previous roles and how you can bring that flexibility to the Field Service Engineer position.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations related to installation or servicing of coffee machines. Practice articulating your thought process and problem-solving skills in these scenarios.
