Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate and plan service jobs to ensure excellent customer support.
- Company: Join a market-leading company known for staff development and support.
- Benefits: 30 days holiday, supportive management, and a dynamic work environment.
- Why this job: Be part of a proactive team making a real difference in customer service.
- Qualifications: Strong organisational skills and a positive, customer-focused attitude.
- Other info: Fast-paced environment with opportunities for personal growth.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Perhaps you have some service desk experience and you’re looking for a fresh start. We have an excellent opportunity to join a market leading company who are renowned for looking after their staff, supporting their development.
We are seeking a proactive and highly organised Customer Service Desk Coordinator to support the planning and coordination of service activity. You will ensure reactive and planned jobs are scheduled efficiently, SLAs are met, and engineers are supported to deliver excellent customer service.
Key Responsibilities- Plan and coordinate reactive and planned service jobs to meet SLAs
- Support engineers to maximise daily job completion and close jobs accurately
- Monitor, manage and report SLA performance using customer systems
- Manage resource planning, including emergency works and job reallocation
- Ensure accurate data, reporting and information flow across systems
- Escalate risks or concerns to management in a timely manner
- Support process improvement, quotations and contract requirements
- Provide weekend support where required
- Ensure compliance with Health & Safety and company procedures
- Strong organisational, communication and time-management skills
- Confident working in a fast-paced, service-driven environment
- Excellent analytical and reporting ability
- Strong IT skills and ability to learn bespoke systems
- Effective team player with cross-functional working experience
- Positive, proactive and customer-focused
- Resilient, flexible and able to work under pressure
- High-energy “can-do” attitude with strong problem-solving skills
30 days Holiday (inclusive of Bank Holidays)
40 hours per week (Monday to Friday)
Office based in Elstree, Hertfordshire
Supportive Management Team
Customer Service Desk Coordinator in Elstree employer: Serendipity Consulting
Contact Detail:
Serendipity Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Coordinator in Elstree
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Desk Coordinator, you'll need to convey information clearly and effectively. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Desk Coordinator in Elstree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the Customer Service Desk Coordinator role. We want to see how your past experiences align with our needs, so don’t be shy about showcasing your service desk experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love a proactive attitude, so share examples of how you've supported teams in the past and how you can bring that energy to us.
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, make sure to highlight any relevant experiences where you’ve successfully managed schedules or coordinated tasks. We want to know how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Serendipity Consulting
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Service Desk Coordinator. Brush up on your knowledge of SLAs, resource planning, and how to support engineers effectively. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Organisational Skills
During the interview, be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past. Highlight your time-management skills and how you prioritise work to meet deadlines, especially in a fast-paced environment.
✨Demonstrate Your Team Spirit
This role requires effective teamwork, so be ready to share experiences where you've collaborated with others. Talk about how you’ve supported colleagues or contributed to a team goal, showcasing your positive and customer-focused attitude.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or ongoing projects. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
