Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service jobs and support engineers to deliver top-notch customer service.
- Company: Join a market-leading company that truly values its staff and their development.
- Benefits: Enjoy 30 days holiday, supportive management, and a vibrant work environment.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong organisational skills and a positive, proactive attitude are essential.
- Other info: Fast-paced role with opportunities for personal growth and teamwork.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Perhaps you have some service desk experience and you’re looking for a fresh start. We have an excellent opportunity to join a market leading company who are renowned for looking after their staff, supporting their development. We are seeking a proactive and highly organised Customer Service Desk Coordinator to support the planning and coordination of service activity. You will ensure reactive and planned jobs are scheduled efficiently, SLAs are met, and engineers are supported to deliver excellent customer service.
Key Responsibilities
- Plan and coordinate reactive and planned service jobs to meet SLAs
- Support engineers to maximise daily job completion and close jobs accurately
- Monitor, manage and report SLA performance using customer systems
- Manage resource planning, including emergency works and job reallocation
- Ensure accurate data, reporting and information flow across systems
- Escalate risks or concerns to management in a timely manner
- Support process improvement, quotations and contract requirements
- Provide weekend support where required
- Ensure compliance with Health & Safety and company procedures
Skills & Experience
- Strong organisational, communication and time-management skills
- Confident working in a fast-paced, service-driven environment
- Excellent analytical and reporting ability
- Strong IT skills and ability to learn bespoke systems
- Effective team player with cross-functional working experience
Personal Qualities
- Positive, proactive and customer-focused
- Resilient, flexible and able to work under pressure
- High-energy “can-do” attitude with strong problem-solving skills
30 days Holiday (inclusive of Bank Holidays)
40 hours per week (Monday to Friday)
Office based in Elstree, Hertfordshire
Supportive Management Team
Customer Service Desk Coordinator employer: Serendipity Consulting
Contact Detail:
Serendipity Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Coordinator
✨Tip Number 1
Get to know the company culture! Research their values and mission. When you show that you understand what they stand for, it’ll help you connect with the interviewers and demonstrate that you’re a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions. We all know the usual ones, but think about how your experience aligns with the role of a Customer Service Desk Coordinator. Tailor your answers to highlight your organisational skills and proactive attitude.
✨Tip Number 3
Don’t forget to prepare some questions for them! This shows you’re genuinely interested in the role and the company. Ask about their approach to supporting staff development or how they handle service level agreements – it’ll make you stand out!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service desk experience and any relevant organisational skills to show us you're the perfect fit for the Customer Service Desk Coordinator role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in joining StudySmarter and how your proactive attitude and customer-focused approach align with our values. Keep it concise but impactful!
Showcase Your Skills: In your application, don’t forget to mention your strong IT skills and ability to learn new systems quickly. We love candidates who can adapt and thrive in a fast-paced environment, so give us examples of how you've done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Serendipity Consulting
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Service Desk Coordinator. Brush up on your service desk experience and be ready to discuss how you've successfully planned and coordinated jobs in the past.
✨Show Off Your Organisational Skills
During the interview, highlight your strong organisational and time-management skills. Share specific examples of how you've managed multiple tasks or projects simultaneously, especially in a fast-paced environment.
✨Be a Team Player
Emphasise your ability to work effectively within a team. Discuss any cross-functional experiences you've had and how you’ve supported colleagues to achieve common goals, particularly in delivering excellent customer service.
✨Demonstrate Your Problem-Solving Skills
Prepare to talk about challenges you've faced in previous roles and how you tackled them. Show that you have a positive, proactive attitude and can think on your feet, especially when it comes to managing SLAs and resource planning.
