At a Glance
- Tasks: Install and service professional coffee machines while providing top-notch customer support.
- Company: Join a global leader in coffee machine manufacturing with a focus on innovation.
- Benefits: Competitive salary, 30 days holiday, company van, and excellent training opportunities.
- Other info: Enjoy a supportive work environment with door-to-door pay and flexible working options.
- Why this job: Kickstart your engineering career with hands-on experience and growth potential.
- Qualifications: Electrical and mechanical experience required; strong attention to detail is a must.
Pay: £32,000.00 to £36,000.00 plus overtime per year
This is an exciting opportunity to join a global market leader in the manufacture of professional coffee machines as a Field Service Engineer. With fantastic training and career opportunities, covering BICESTER and BIRMINGHAM areas.
Due to ongoing expansion and growth plans, they are looking to expand their Field Service Engineering team within and around the BICESTER and BIRMINGHAM areas.
Duties:- Install and set up coffee equipment on customers' premises making the appropriate electrical, water and drain connections in a professional manner and in compliance with any relevant legislation and company procedures.
- Conduct the demonstration of the equipment at staff training sessions, covering safe use of the machine, preparation of beverages and cleaning procedures.
- Attend customers' sites to carry out routine servicing on equipment in line with established company procedures.
- Attend customers' sites to carry out mechanical and/or electrical repairs to faulty or failed equipment.
- Assist customers' Insurance Company surveyors in carrying out Pressure Boiler Inspections in line with Pressure Systems Regulations (PSSR 2000).
- Assist in the development of modifications and the fitting of upgraded components to standard equipment as may be required from time to time.
- Accurately administer all installation, service, and repair activities through company systems.
- Identify and record calls attended that will be chargeable to the customer, obtaining a signature and verification of the work conducted.
- Ensure that the spare parts allocated are maintained and replenished per established company system.
- Ensure that company procedures, relevant method statements, and risk assessments are always adhered to.
- Ensure the company vehicle provided is kept clean and tidy and is serviced at appropriate intervals.
- Attend training when required and adhere to Health and Safety, Fire and Security procedures.
- Installing and setting up coffee equipment on customers' premises.
- Working to an allocated service route and attending customer sites to carry out service, repair and installation work.
- Conducting the demonstration of our equipment.
- Support the efficient organisation of work routines for employees within the team.
- To effectively manage time to meet deadlines.
- To consistently deliver superior customer service throughout.
- Proven experience as a Field Service Engineer or similar role is advantageous.
- Must have previous electrical and mechanical experience.
- Ability to show initiative and adapt to frequently changing requirements.
- Excellent attention to detail.
- A willingness to learn and attend training.
- Excellent salary and career progression – Investing in training and development to help employees reach their full potential.
- Door to door pay.
- 30 days paid holiday per annum.
- Company pension.
- Work from home.
- Excellent overtime payments for weekday and weekend work.
- Working 1 in 4 weekends.
- Full product training.
- Company van (available for private use).
- Plus specialist tools and full company uniform.
This position offers an exciting opportunity for professionals looking to advance their careers in a supportive environment. If you are passionate about engineering and customer service, we encourage you to apply.
Job Type: Permanent
Work Location: In person
Field Service Engineer in Bicester employer: Serendipity Consulting
Join a leading global manufacturer of professional coffee machines as a Field Service Engineer, where you will benefit from excellent training and career progression opportunities. With a supportive work culture that values employee growth, you will enjoy competitive pay, generous holiday allowances, and the flexibility of working from home, all while serving customers in the vibrant Bicester and Birmingham areas.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Bicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about opportunities in Bicester and Birmingham. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Get hands-on! If you can, try to gain some practical experience with coffee machines or similar equipment. This will not only boost your confidence but also give you some great talking points during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your electrical and mechanical skills. Be ready to demonstrate your knowledge and experience, as well as your ability to adapt to changing requirements. Show them you're the Field Service Engineer they need!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Field Service Engineer in Bicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience as a Field Service Engineer. We want to see your electrical and mechanical skills shine through, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share your passion for engineering and customer service, and don’t forget to mention any specific experiences that relate to the job description.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and directly related to the role. Avoid jargon unless it’s relevant to the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Serendipity Consulting
✨Know Your Equipment
Familiarise yourself with the coffee machines and equipment you'll be working with. Understand their features, common issues, and how to troubleshoot them. This will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
✨Demonstrate Your Skills
Be prepared to discuss your previous experience in electrical and mechanical roles. Bring examples of past projects or challenges you've faced and how you resolved them. This will help the interviewers see your problem-solving skills in action.
✨Customer Service Focus
Since this role involves a lot of customer interaction, highlight your customer service skills. Share specific instances where you went above and beyond for a client or how you handled difficult situations. This shows that you value customer satisfaction, which is crucial for this position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s training programmes, team dynamics, or future projects. This demonstrates your genuine interest in the role and helps you assess if the company is the right fit for you.
