At a Glance
- Tasks: Install and service professional coffee machines while providing top-notch customer support.
- Company: Join a global leader in coffee machine manufacturing with a focus on innovation.
- Benefits: Competitive salary, 30 days holiday, company van, and extensive training opportunities.
- Other info: Enjoy a supportive work environment with door-to-door pay and overtime options.
- Why this job: Kickstart your engineering career with hands-on experience and growth potential.
- Qualifications: 2 years of electrical and mechanical experience required; strong attention to detail essential.
Pay: £32,000.00 to £36,000.00 plus overtime per year.
This is an exciting opportunity to join a global market leader in the manufacture of professional coffee machines as a Field Service Engineer. With fantastic training and career opportunities, covering Banbury and Birmingham (along the M40 areas).
Due to ongoing expansion and growth plans, they are looking to expand their Field Service Engineering team within and around the Banbury and Birmingham areas.
Duties:
- Install and set up coffee equipment on customers' premises making the appropriate electrical, water and drain connections in a professional manner and in compliance with any relevant legislation and company procedures.
- Conduct the demonstration of the equipment at staff training sessions, covering safe use of the machine, preparation of beverages and cleaning procedures.
- Attend customers' sites to carry out routine servicing on equipment in line with established company procedures.
- Attend customers' sites to carry out mechanical and/or electrical repairs to faulty or failed equipment.
- Assist customers' Insurance Company surveyors in carrying out Pressure Boiler Inspections in line with Pressure Systems Regulations (PSSR 2000).
- Assist in the development of modifications and the fitting of upgraded components to standard equipment as may be required from time to time.
- Accurately administer all installation, service, and repair activities through company systems.
- Identify and record calls attended that will be chargeable to the customer, obtaining a signature and verification of the work conducted.
- Ensure that the spare parts allocated are maintained and replenished per established company system.
- Ensure that company procedures, relevant method statements, and risk assessments are always adhered to.
- Ensure the company vehicle provided is kept clean and tidy and is serviced at appropriate intervals.
- Attend training when required and adhere to Health and Safety, Fire and Security procedures.
Experience Required:
- Proven experience as a Field Service Engineer or similar role is advantageous.
- Must have previous electrical and mechanical experience (2 years minimum).
- Candidates must be able to demonstrate strong electrical and mechanical skills.
- Ability to show initiative and adapt to frequently changing requirements.
- Excellent attention to detail.
- Willingness to learn and attend training.
Benefits:
- Excellent salary and career progression – investing in training and development to help employees reach their full potential.
- Door to door pay.
- 30 days paid holiday per annum.
- Company pension.
- Work from home.
- Overtime payments for weekday and weekend work.
- Working 1 in 4 weekends.
- Full product training.
- Company van (available for private use).
- Plus specialist tools and full company uniform.
This position offers an exciting opportunity for professionals looking to advance their careers in a supportive environment. If you are passionate about engineering and customer service, we encourage you to apply.
Work authorisation: United Kingdom (required)
Work Location: In person
Field Service Engineer in Banbury employer: Serendipity Consulting
Join a leading global manufacturer of professional coffee machines as a Field Service Engineer, where you will benefit from excellent training and career progression opportunities. With a supportive work culture, competitive salary, and generous benefits including 30 days paid holiday and a company van for personal use, this role offers a rewarding environment for those passionate about engineering and customer service in the Banbury and Birmingham areas.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with coffee machines or similar equipment. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your electrical and mechanical expertise. Bring along examples of past projects or experiences that highlight your problem-solving abilities in real-world scenarios.
✨Tip Number 3
Be proactive! If you see a company you want to work for, don’t wait for them to post a job. Reach out directly through our website and express your interest. Sometimes, creating your own opportunity is the best way to land that dream job.
✨Tip Number 4
Stay sharp and keep learning! Make sure you're up-to-date with the latest technologies and practices in the field. Attend workshops or online courses, and mention these during interviews to show your commitment to professional growth.
We think you need these skills to ace Field Service Engineer in Banbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience as a Field Service Engineer. We want to see your electrical and mechanical skills shine through, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share your passion for engineering and customer service, and don’t forget to mention any specific experiences that relate to the job description.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and directly related to the role. Avoid jargon unless it’s relevant to the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Serendipity Consulting
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical skills before the interview. Be ready to discuss specific experiences where you've successfully installed or repaired equipment, especially in a field service context. This will show that you have the hands-on experience they’re looking for.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've gone above and beyond for a client. Prepare to share how you handle difficult situations or complaints, as well as how you ensure customer satisfaction during installations and repairs.
✨Familiarise Yourself with Company Procedures
Research the company’s procedures and values. Understanding their approach to health and safety, as well as their customer service philosophy, will help you align your answers with what they value most. It shows you’re serious about fitting into their culture.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
