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- Tasks: Deliver exceptional customer service and manage CRM processes for smooth communication.
- Company: Join SERE Motors, a respected automotive group with a supportive team culture.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a dynamic work environment.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Exciting career growth opportunities in a well-established company.
The predicted salary is between 30000 - 42000 £ per year.
SERE Motors is seeking a proactive and customer-focused Contact Executive to join our team. This role is central to delivering exceptional customer service and ensuring smooth communication across our sales, service, and HR functions. The successful candidate will act as the first point of contact for all inbound customer enquiries while managing CRM processes, service bookings, and follow-up activities. The role also includes administrative support for HR, including general HR administration.
Key Responsibilities
- Reception & Administrative Duties
- Act as the first point of contact for all inbound phone calls, SMS, emails, and live chat enquiries, delivering a professional and welcoming customer experience.
- Greet customers and visitors at reception, direct enquiries appropriately, and ensure a positive first impression.
- Manage general enquiries, provide accurate information, escalate issues to relevant departments, and handle customer feedback and complaints when required.
- Maintain accurate and up-to-date customer records within the CRM system.
- Manage group stationery and uniform requirements.
- Oversee incoming and outgoing mail.
- Manage staff access and administration across marketing and sales tools, including onboarding new staff and removing leavers.
- Service Booking & Aftersales Support
- Serve as first point of contact for customer enquiries relating to service, MOT, repair bookings, and aftersales questions.
- Coordinate booking schedules to maximise workshop efficiency and customer satisfaction.
- Confirm appointments, send reminders, and follow up on missed or cancelled bookings.
- Service plan prospecting with existing customers.
- Lost Sale Follow-Up
- Conduct follow-up communication for sales and service lost leads, identifying customer needs and providing opportunities for re-engagement.
- Record outcomes and feedback to support continuous improvement and improve conversion rates.
- HR Support Duties
- Support basic HR administration including scheduling interviews, managing candidate communication, and maintaining HR records.
- Provide general clerical support to the HR team as required.
Skills & Experience
- Previous experience in customer service, reception, call handling, or automotive CRM (preferred but not essential).
- Excellent verbal and written communication skills.
- Strong organisation and time-management abilities.
- Confident using CRM systems, phones, and digital communication platforms.
- A positive, professional, and customer-centric attitude.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- An exciting and supportive team environment within a well-established and respected automotive group.
Contact Executive in Belfast employer: SERE Group
Contact Detail:
SERE Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Executive in Belfast
✨Tip Number 1
Make sure you know the company inside out! Research SERE Motors, their values, and what they stand for. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Contact Executive, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable handling different types of enquiries and scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the SERE Motors team!
We think you need these skills to ace Contact Executive in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Executive role. Highlight any customer service experience and your ability to manage CRM systems, as these are key for us at SERE Motors.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our team. Be sure to mention specific examples of how you've handled customer enquiries or administrative tasks in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. We want to see your excellent verbal and written communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at SERE Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Contact Executive role. Familiarise yourself with the key responsibilities like managing customer enquiries and CRM processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role is all about delivering exceptional customer service, practice your verbal and written communication skills. Prepare to answer common questions about handling customer complaints or providing information. You might even want to role-play with a friend to get comfortable!
✨Showcase Your Organisational Skills
The Contact Executive position requires strong organisation and time-management abilities. Be ready to discuss how you've managed multiple tasks in previous roles. Bring examples of how you’ve successfully coordinated schedules or handled administrative duties to highlight your skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
