At a Glance
- Tasks: Provide essential admin support in workforce management and help create impactful solutions.
- Company: Join Serco, a global leader in delivering vital public services.
- Benefits: Enjoy 23 days holiday, pension scheme, and access to over 1,100 internal courses.
- Other info: Inclusive workplace with opportunities for growth and a focus on employee wellbeing.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and good knowledge of Microsoft Office required.
Location: HMP Fosse Way, Leicester, LE18 4TN
Salary: £26,510 per annum, plus excellent benefits
Schedule: Full-time, Monday to Friday, 40 hours per week, working shifts between 7am and 6pm
As a Workforce Administrator in our Justice and Immigration team, you'll provide vital administrative support across Workforce Management, Rostering, Absence and Staff Welfare functions. Your work will help ensure colleagues are supported effectively, workforce processes run smoothly, and operational services continue to deliver for the communities we serve. Working at the heart of a busy workforce function, you'll help create impactful solutions by maintaining accurate workforce records, supporting scheduling activities, and ensuring key administrative processes are completed efficiently. Through your attention to detail, collaboration and commitment to service, you'll have a positive impact on colleagues while supporting work that touches lives every day.
What you’ll do as a Workforce Administrator:
- Process and verify overtime claims, ensuring submissions are accurate, appropriately authorised and ready for payroll deadlines.
- Manage enquiries received through shared overtime and workforce management mailboxes, providing timely support and resolution.
- Administer annual leave requests for operational colleagues in line with workforce requirements and organisational policy.
- Support Rostering Coordinators with workforce administration activities, including shift swaps, roster amendments and schedule changes.
- Produce and maintain weekly and monthly Time Off in Lieu (TOIL) reports, ensuring compliance with governance requirements.
- Provide administrative support across Workforce Management, Rostering, Absence and Staff Welfare activities as required.
Does this sound like you?
- Experience of managing competing priorities and organising workload effectively in a fast-paced environment.
- Strong administration skills with excellent attention to detail and the ability to maintain accurate records.
- Good working knowledge of Microsoft Excel and other Microsoft Office applications.
- Excellent communication skills with confidence communicating professionally by telephone, email and Microsoft Teams.
- A collaborative approach and willingness to develop knowledge across wider workforce and people functions.
- Ability to multitask, remain organised and deliver high-quality work under pressure.
What we offer:
- 23 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging.
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Let’s impact a better future, together. Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge.
For support with your application, please contact recruitmentuk@serco.com.
Workforce Administrator employer: Serco
At Serco, we pride ourselves on being an excellent employer, offering a dynamic work environment where you can thrive as a Procurement Administrator. With a hybrid working model, generous annual leave, and a strong focus on employee wellbeing and career development, you'll find ample opportunities to grow within our supportive culture. Join us in making a meaningful impact while enjoying a range of corporate benefits that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Administrator
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Serco!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Serco.
We think you need these skills to ace Workforce Administrator
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Serco. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Serco and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Serco. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Serco's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Serco
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Serco.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Serco will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Serco and how you would contribute to adapting HR strategies.
