At a Glance
- Tasks: Lead the delivery of Hard FM services at Wishaw Hospital and drive continuous improvement.
- Company: Join Serco, a leader in health services with a commitment to excellence.
- Benefits: Enjoy a competitive salary, generous holidays, and a supportive work environment.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Degree-level education or relevant experience in managing Hard FM services.
Location: Wishaw Hospital
Salary: Up to £80,000 per annum plus excellent benefits
Schedule: Full time
Ready to impact a better future? As a Contract Manager within Serco’s UK & Europe Health division, you’ll take full accountability for the delivery of Hard FM services at Wishaw Hospital, operating within a PFI contract environment. You’ll lead safety, compliance and operational excellence while driving improvements that ensure a profitable, sustainable contract and a high‑quality service for the customer. This is a senior leadership role where your commercial awareness, operational discipline and people leadership will directly influence service outcomes, customer satisfaction and long‑term contract performance.
Responsibilities
- Lead and take full accountability for delivering compliant, high‑quality Hard FM services at Wishaw Hospital
- Build strong customer advocacy and trusted relationships with key stakeholders, including the Trust, SPV, contractors and Serco colleagues
- Drive continuous improvement and transformation across services using performance data and insight
- Ensure robust corporate governance and compliance with health, safety and legal requirements within the Serco Management System
- Provide subject‑matter expertise and technical input across the contract and wider Serco business where required
- Analyse service performance through KPIs and performance management systems, using insight to inform operational decisions
- Develop, implement and maintain standard operating procedures across service areas
- Manage complex operational risks and make informed, autonomous decisions to resolve issues effectively
- Lead and develop a high‑performing, engaged contract management team
- Contribute to wider regional and business strategy as a member of the Regional Management Team
People Leadership
- Provide visible, values‑led leadership to ensure teams understand strategy, objectives and expectations.
- Create a culture of strong employee engagement, safety awareness and accountability.
- Lead recruitment, training, development and performance management activity across the contract.
- Coach and mentor managers to build capability and succession.
- Effectively manage resourcing, absence, retention and workforce planning to meet service and financial objectives
Financial Accountability
- Delivering the financial objectives of the contract, including budget preparation, monitoring and control
- Implementing robust financial controls to meet forecasts and manage risk
- Identifying and delivering cost efficiencies across services
- Developing direct reports to own and manage financial performance within their service areas
Qualifications
- Degree‑level education or substantial, relevant industry experience
- Strong leadership capability, with experience influencing and developing diverse teams
- Proven experience managing Hard FM services, ideally within a healthcare environment.
- Financial and P&L accountability experience
- Strong people‑management skills, including performance, absence and change management.
- Excellent communication, negotiation and stakeholder‑management skills
- The ability to lead transformational change and resolve complex issues at a strategic level
- Strong IT and numeracy skills to support financial and operational management
Additional Information
The role is based in both office and operational hospital environments and may involve occasional exposure to unpleasant conditions. Financial, operational and people KPIs will be set and monitored as part of performance objectives.
Benefits
- Holidays: 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Company bonus and private medical cover
- Company car or car allowance
- Training and development: Leadership development, mentoring and professional learning opportunities
- Health and wellbeing: Employee Assistance Programme and wellbeing support
- Discounts: Discounts across a wide range of retailers and services
- Employee networks: Inclusive networks supporting collaboration, belonging and growth
Equal Opportunity Employer
Serco is an equal opportunity employer and is committed to building a diverse and inclusive organisation.
