At a Glance
- Tasks: Ensure the safety and welfare of detainees during court proceedings.
- Company: Join a secure and stable environment with a focus on justice.
- Benefits: Competitive salary, pension scheme, and generous holiday allowance.
- Other info: Full training provided, with excellent opportunities for career progression.
- Why this job: Make a real difference in the justice system while developing your skills.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 24596 - 27180 € per year.
Location: Winchester Crown Court, SO23 9EL
Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in keeping the justice system safe and secure. In addition to job security and stability we offer:
- Salary: £24,596 (35hrs pw), rising to £25,555 from 1st September 2026
- Further clear annual progression (Year 2: £26,191; Year 3: £26,684; Year 4: £27,180)
- We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands.
- Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead.
- Part‑time working may be considered, but this must be across full working days, and reduced daily hours are not available.
Duties:
As a PCO, you’ll work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings. You’ll be responsible for detainees throughout court proceedings until their return to custody or release. Key duties include:
- Escorting detainees within the court, including to courtrooms, cells and facilities
- Supervising detainees during hearings to maintain safety and security
- Managing sensitive situations and maintaining strict confidentiality
- Supporting detainee welfare, including access to food, drink and wellbeing checks
- Monitoring behaviour and responding to incidents or risks
- Conducting searches to maintain a secure environment
- Completing accurate records and documentation
- Working closely with court staff and partners to ensure smooth operations
Requirements:
Our PCOs come from a wide range of backgrounds—what matters most is your commitment to making a difference. You’ll receive full training through a 5½‑week paid training course, plus ongoing support from experienced colleagues. Requirements of the role include:
- Full UK driving licence (B/B1) (desirable)
- Reasonable fitness for the physical demands of the role
- Strong communication skills (written and verbal)
- Ability to stay calm and make decisions under pressure
- Confidence managing behaviour and de‑escalating conflict
- Teamwork and the ability to follow processes accurately
- Professionalism, integrity and respect for confidentiality
What We Offer:
- Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata)
- Pension: Up to 6% contributory pension scheme (matched by Serco)
- Training and development: Structured induction (5½ weeks), ongoing learning, internal courses and qualifications, mentoring and a strong focus on internal progression
- Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco‑run gyms
- Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans and more
Prisoner Custody Officer in Winchester employer: Serco
Join us at Winchester Crown Court as a Prisoner Custody Officer, where you will be part of a dedicated team ensuring the safety and security of the justice system. We pride ourselves on offering a supportive work culture with clear career progression, comprehensive training, and a strong focus on employee wellbeing, including access to mental health resources and discounts on various services. With a structured rota system and opportunities for flexible working, we provide an environment that values your commitment to making a difference while ensuring job stability and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Prisoner Custody Officer in Winchester
✨Tip Number 1
Network like a pro! Reach out to current or former Prisoner Custody Officers on LinkedIn or at local events. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to teamwork, conflict management, and decision-making under pressure. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 3
Show your commitment to the role by researching the justice system and understanding the importance of detainee welfare. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Prisoner Custody Officer in Winchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Prisoner Custody Officer. We want to see how you can contribute to keeping the justice system safe and secure!
Showcase Your Communication Skills:Since strong communication is key in this role, use your written application to demonstrate your ability to convey information clearly and effectively. We’re looking for candidates who can stay calm and articulate under pressure.
Highlight Teamwork Experience:As a PCO, you'll be part of a team, so make sure to mention any previous teamwork experiences. We love seeing how you’ve collaborated with others to achieve common goals or overcome challenges.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us at StudySmarter.
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the key duties like escorting detainees and managing sensitive situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a PCO, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated or de-escalated conflicts. This will demonstrate your ability to handle challenging situations and work well within a team.
✨Demonstrate Your Calm Under Pressure
Expect questions about how you would react in high-pressure scenarios. Think of specific instances where you've had to stay calm and make decisions quickly. Sharing these experiences will highlight your suitability for the role and your ability to maintain safety and security.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team collaborates during court proceedings. This shows your enthusiasm for the position and helps you gauge if the role is the right fit for you.
