At a Glance
- Tasks: Assist customers via phone and email, ensuring quick and effective solutions.
- Company: Join a diverse and inclusive organisation committed to employee wellbeing.
- Benefits: Enjoy 22 days holiday, health perks, discounts, and extensive training opportunities.
- Other info: Flexible working hours and a supportive team environment await you.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication and organisational skills, with a knack for problem-solving.
The predicted salary is between 26509 - 26509 £ per year.
Location: Watton, Norfolk, IP25 6JB
Salary: £26,509.50 per annum (pro rata)
6-month Fixed Term contract - 40 hours per week
Working Hours: Monday - Friday between 8am-6pm, flexible during operational hours
What you’ll do
- Respond to telephone and email enquiries from customers, contractors, and internal teams, ensuring timely and effective resolutions
- Handle inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Take payments
- Raise worksheets
- Monitor emails daily and complete admin tasks as a team
What we expect
- Experience working in a busy office/reception call centre environment
- Strong customer service skills, with the ability to handle queries professionally and empathetically
- Excellent communication skills, both written and verbal
- Good organisational skills, with the ability to prioritise tasks and meet deadlines in a performance‑driven environment
- Strong attention to detail and confidence using Microsoft Office and digital systems
- A proactive, team‑focused approach, with the ability to solve problems and adapt to change
What we offer
- Holidays: 22 days plus bank holidays (pro rata)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging, representing and empowering all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
We are committed to building a diverse and inclusive organisation and will make reasonable adjustments to accommodate disabled applicants who meet the minimum criteria. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge.
Customer Care Executive in Watton employer: Serco
As a Customer Care Executive at our Watton location, you will join a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With access to over 1,100 internal training courses, a generous pension scheme, and a commitment to diversity, we empower our team members to thrive both personally and professionally while enjoying a range of discounts and benefits. Our flexible working hours and focus on community engagement make us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive in Watton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Serco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Serco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Executive in Watton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Serco.
How to prepare for a job interview at Serco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Serco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Serco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
