Commercial Contracts Manager in Warrington

Flexible / Hybrid with regular travel to Warrington

Full Time, Permanent Band 2 / £75,000 - £90,000 (dependent On Experience)

Serco’s Electronic Monitoring (EM) contract sits at the heart of our Citizen Services portfolio. It is a high-profile, nationally significant contract, delivering critical services for the Ministry of Justice, and it is on a strong upward trajectory - performing well today and positioned for further growth and expansion over the coming years.

Responsibilities

• Lead commercial negotiations and dispute resolution with the customer
• Act as a trusted, visible and accessible commercial partner to contract leadership, providing insight into profitability and performance
• Provide proactive commercial advice to delivery, programme and operational teams on milestones, dependencies, risks and acceptance
• Deliver high-quality commercial drafting and support for Change Notices and Statements of Work, ensuring risk is managed and compliance maintained
• Identify and pursue commercial opportunities through detailed contractual knowledge (e.g. cost recovery mechanisms, pricing flex, subcontractor value)
• Ensure Serco meets all contractual obligations, including reporting, disclosures and KPI accuracy—acting as the “conscience” of the contract
• Support and strengthen subcontractor commercial management to secure best value outcomes
• Provide ad-hoc training and coaching to teams, improving commercial capability across the contract

What You’ll Need To Do

This role will suit someone who is confident operating in a challenging but rewarding environment, able to balance firmness with pragmatism, and who remains composed, resilient and solutions-focused when things get busy. You’ll need:

• Substantial commercial or contracts management experience. Public sector experience is beneficial
• Sound knowledge of commercial and contract law
• Strong understanding of commercial risk, dispute and opportunity management
• Excellent written and verbal communication skills
• Diligent, thorough and detail-oriented, with the ability to see the bigger picture
• Collaborative, fair and pragmatic approach, with a genuine “can-do” mindset
• Comfortable managing their time and competing priorities

Why Serco

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You’ll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What We Offer

• Company car / £4200 cash alternative
• Private healthcare
• Bonus scheme of up to 20%
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations.
• A safe and supportive culture.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We also support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team directly on 0345 010 4000 to discuss.