At a Glance
- Tasks: Lead void property maintenance, ensuring homes are ready and welcoming for new occupants.
- Company: Join VIVO, a purpose-driven organisation supporting UK military families.
- Benefits: Competitive salary, work van, pension scheme, 25 days leave, and volunteer opportunities.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real difference in the lives of families while developing your career.
- Qualifications: Strong organisational skills, customer-focused, and experience in housing or maintenance preferred.
The predicted salary is between 32000 - 36000 £ per year.
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract: Full Time, Permanent
Location: Larkhill, Wiltshire SP4 8NR
Working Hours: 40 hours per week, Monday to Friday (8:00AM – 4:30PM with half hour lunch)
Salary: £32,000 - £36,000 dependent on experience
Ready to take the lead in a fast-growing, purpose-driven organisation? We are looking for a highly organised, motivated, and people-focused Voids Supervisor to join the VIVO team. This is an opportunity to play a key role in delivering high-quality housing services that directly support families across the UK Defence estate.
About the Role As a Voids Supervisor, you will take ownership of the day-to-day delivery of void property maintenance, ensuring homes are ready, safe, and welcoming for new occupants. You will lead from the front, coordinating teams, managing contractors, and driving performance to meet key targets while delivering a “family first” service. Reporting to the VIVO Delivery Manager and working within a team of 4 Void Supervisors you will be central to maintaining high standards, improving processes, and ensuring customer satisfaction remains at the heart of everything delivered. The role operates across a small number of localised patches, all within approximately 30 to 40 minutes of each other, with workloads varying between areas depending on demand. You will manage the day-to-day void maintenance operations, ensuring effective planning, organisation, and problem-solving across all activities. A key responsibility will be ensuring that all properties meet move-in standards and achieve monthly KPI targets, while maintaining a strong focus on customer satisfaction. The role involves managing subcontractors and ensuring high standards of quality and service delivery. You will carry out joint inspections with service partners as well as work-in-progress inspections to ensure compliance with health and safety requirements. Building strong working relationships with clients, including the DIO, and other stakeholders will be essential. You will also contribute to the development of the service and support individuals to achieve a highly organised and effective operational delivery. Additional responsibilities include liaising with utility companies to resolve meter issues, working collaboratively with colleagues to meet customer, operational, and financial targets, and supporting performance management of the supply chain alongside the Delivery Manager. The role also includes participation in an out-of-hours escalation rota and requires confidence in handling issues, making decisions, and working closely with stakeholders and contractors to resolve challenges effectively.
What We Are Looking For The successful candidate will have strong organisational skills and the ability to work on their own initiative. Excellent communication and interpersonal skills are essential, along with a customer-focused and collaborative approach. You should be confident using IT systems and hold a full, clean driving licence. You must be able to pass BPSS Clearance to be eligible for this role. Experience within the housing sector, void maintenance, or a trade background would be beneficial. Previous experience managing contractors or team performance is desirable, as is project coordination or management experience. Health and safety knowledge would be advantageous, although training will be provided where required. Relevant housing or trade qualifications are also beneficial.
Apply Now If you are ready to take the next step in your career and be part of a growing and meaningful organisation, we encourage you to apply. Join VIVO. Deliver excellence. Make a difference.
We offer:
- Work van & fuel card
- Up to 6% contributory pension scheme
- 25 Days annual leave plus bank holidays
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Void Supervisor | Larkhill employer: Serco
VIVO Defence Services is an exceptional employer that prioritises the well-being of its employees while delivering vital housing services to military families. With a strong commitment to a collaborative and caring work culture, VIVO offers generous benefits including a contributory pension scheme, ample annual leave, and opportunities for professional development. Located in Larkhill, Wiltshire, employees enjoy a supportive environment that values diversity and flexibility, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Void Supervisor | Larkhill
✨Tip Number 1
Get to know the company! Research VIVO and its core values. When you understand what they stand for, you can tailor your conversations to show how you embody those values. This will help you connect with the interviewers on a deeper level.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your organisational skills and customer-focused approach, as these are key for the Voids Supervisor role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully managed teams or improved processes. This will demonstrate your experience and ability to drive performance, which is crucial for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Void Supervisor | Larkhill
Some tips for your application 🫡
Show Your Organisational Skills:As a Voids Supervisor, being organised is key! Make sure your application highlights your ability to manage multiple tasks and coordinate teams effectively. Use examples from your past experiences to showcase how you’ve kept things running smoothly.
Emphasise Customer Focus:We put our customers first, so your application should reflect that too! Share any experiences where you’ve gone above and beyond for clients or how you’ve ensured customer satisfaction in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Serco
✨Know the Company Inside Out
Before your interview, take some time to research VIVO and its core values: open, caring, agile, and collaborative. Understanding their mission to put customers and families first will help you align your answers with their goals and demonstrate that you're a great fit for the Voids Supervisor role.
✨Showcase Your Organisational Skills
As a Voids Supervisor, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed teams or projects. Be ready to discuss how you prioritise tasks and ensure high standards in service delivery, especially in a fast-paced environment.
✨Emphasise Communication and Collaboration
VIVO values teamwork and collaboration, so be sure to highlight your communication skills during the interview. Share instances where you've built strong relationships with clients or stakeholders, and how you’ve worked effectively with contractors to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to void property maintenance or managing subcontractors, and prepare to explain how you would handle challenges while maintaining customer satisfaction and compliance with health and safety requirements.
