Vetting & Onboarding Team Manager-People Services in Liverpool

Overview

Vetting & Onboarding Team Manager-People Services – Hybrid role (2/3 days in Kirkby, Merseyside, Liverpool). Full Time, Permanent. £30,000-£34,000 per annum.

What you will do

• Ensure the efficient delivery of all screening and vetting checks within your designated area, supporting the compliance and operational needs of the business.
• Provide hands-on leadership to Administrators and Specialists; oversee system configurations and support new business transitions.
• Drive continuous improvement by streamlining processes and delivering expert advice.

Responsibilities

• System Configuration & Maintenance – Oversee configuration and maintenance of vetting systems (e.g., Access Screening, Health Hub Portal, DocuSign, People First). Drive system optimisation to meet service delivery and compliance needs.
• Team Leadership & Development – Lead, manage, and develop a team of Administrators and Specialists. Deliver regular 1:1s, coaching, and performance reviews in line with Serco standards. Conduct audits and implement service improvement initiatives.
• Process & Compliance Management – Ensure vetting processes meet legal and operational requirements. Maintain and update procedural documentation (checklists, guides, templates). Deliver accurate clearance status reports and audit outputs.
• Stakeholder Engagement – Act as the primary contact for vetting matters across key stakeholder groups. Build strong relationships with internal and external partners (e.g., MOJ, Home Office, UKSV).
• Expertise & Knowledge Management – Maintain subject matter expertise across vetting platforms and regulations. Train others in systems and processes such as SAP, ServiceNow, and UKSV Portal.
• Issue Resolution & Continuous Improvement – Handle and resolve complaints or escalations. Recommend and implement improvements to reduce recurrence of issues.
• Business Integration & Transition Support – Lead Right to Work checks and employment screening for TUPE transfers and acquisitions. Oversee smooth onboarding of new business contracts into the VOB function.

What you will need to do the role

• Strong knowledge of vetting, screening, and onboarding processes.
• Proficiency in systems such as SAP, ServiceNow, UKSV Portal, Access Screening, and Occupational Health platforms.
• Skilled communicator with the ability to influence and engage across all levels.
• Proven experience coaching and developing teams in a compliance-driven environment.
• Understanding of Serco’s HR policies and performance frameworks (desirable).
• Some travel may be required to support stakeholders or transition activities.

Why Serco

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You’ll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts on cinema, Merlin entertainment, online shopping, mobile plans and leisure centre memberships.
• Health and wellbeing benefits (Employee Assistance Programme, Health Cash Plans, free flu jabs, etc.).
• Career development training, leadership coaching, formal study, and more.
• A safe and supportive culture. A company committed to diversity and inclusion.

About Serco

At Serco, we are a global company delivering essential public services. We are 50,000 strong and operate across defence, transport, justice, immigration, healthcare and citizen services worldwide. We are innovators committed to redesigning and improving public services for the benefit of everyone.

Apply – Please click on the apply button to complete your application. We are open to flexibility and hybrid work arrangements. We are committed to diversity and inclusion and will make reasonable adjustments at interview and employment.

If you have unspent criminal convictions, we support fair access to employment through the ‘Ban the Box’ pledge (some roles may be exempt). For help with your application, contact our recruitment team at 0345 010 4000.