Data and Performance Analyst-HMP Dovegate in Uttoxeter

Location: HMP Dovegate, Uttoxeter, ST14 8XR

Salary: £26,294 per annum plus excellent benefits

Schedule: 40 hours per week – Monday to Friday – Flexible hours

Ready to impact a better future? As a Data and Performance Analyst in our Education, Skills and Work team, you’ll use data to shape better outcomes, supporting rehabilitation and progression for individuals within a secure prison environment. You’ll lead on the collection, analysis, and reporting of education and performance data, turning complex information into meaningful insights. Your work will help drive improvement, inform decision-making, and create a positive impact on communities by supporting programmes that build skills and reduce reoffending.

What you’ll do:

• Analyse learner data, including attendance, engagement, progression, and achievement across education programmes
• Identify trends and patterns across different learner groups to highlight opportunities for improvement
• Produce detailed reports and dashboards for senior leaders and stakeholders to support strategic decisions
• Ensure data accuracy, integrity, and compliance with governance, security, and regulatory requirements
• Track performance against key targets, including achievement rates and learner progression outcomes
• Support continuous improvement by providing actionable insights and recommending interventions

Fit for this role:

You’ll be a great fit for this role if you have:

• Proven experience in data analysis, performance monitoring, or a similar analytical role
• Advanced skills in Excel and experience with data systems, reporting tools, or data visualisation
• The ability to interpret complex datasets and present insights in a clear and meaningful way
• Strong attention to detail and a focus on accuracy and confidentiality
• Excellent organisational skills and the ability to manage multiple priorities effectively
• A proactive, problem‑solving approach and the ability to work collaboratively with stakeholders

Vetting and Checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

What we offer:

• Holidays: 23 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

About Serco:

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire, SercoEmbrace, SercoUnlimited and In@Serco. Serco Employee Networks are led by colleagues who are passionate about diversity, inclusion and belonging.

Application:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility, hybrid work structure, and disability confidence. We provide reasonable adjustments at interview through to employment, and encourage applications from a diverse candidate pool.

Contact: 0345 010 4000. We support fair access to employment for those with unspent convictions through the ‘Ban the Box’ pledge. Applicants may discuss this with our recruitment team.