At a Glance
- Tasks: Support smooth purchasing and help colleagues make smart buying decisions.
- Company: Join Serco, a leader in public service with a diverse and inclusive culture.
- Benefits: Enjoy hybrid working, competitive salary, generous leave, and wellness support.
- Other info: Dynamic role with opportunities for professional growth and continuous improvement.
- Why this job: Make a real impact in procurement while developing your career in a global team.
- Qualifications: GCSE English or equivalent; experience in Procurement Ops or Customer Service preferred.
The predicted salary is between 27000 - 29500 € per year.
Procurement Administrator Hook (3 days/ week onsite – Tuesday to Thursday) + hybrid home working
Salary - £27,000 - £29,500 PA + Corporate Benefits
Full Time, Permanent
Serco spends over £1.6bn annually with third-party suppliers - and every transaction matters. As a Procurement Administrator, you’ll play a key role in supporting smooth, compliant and efficient purchasing across the business. You’ll help colleagues make the right buying decisions, ensure suppliers are onboarded correctly, maintain high-quality data, and contribute to a seamless procurement experience. If you’re detail-driven, customer-focused and enjoy helping others work smarter, this role offers the chance to make a visible impact at scale within a global organisation.
What you’ll be doing:
- You’ll join our Global Purchase to Pay (P2P) Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast paced and key to ensuring governance, system accuracy and an excellent internal customer experience.
- Buying Support / Helpdesk: Act as a first-line contact for procurement queries - via phone, email and support channels. Advise on policy, preferred suppliers, buying routes and correct procurement practices. Manage and track helpdesk tickets, ensuring resolution, clarity and customer satisfaction. Investigate issues, resolve system/process queries and drive first-time fix where possible.
- Supplier Onboarding & Vendor Management: Support business teams through the onboarding of new suppliers. Review onboarding forms, identify risk indicators and complete due diligence checks. Issue forms based on risk profile and guide suppliers through completion. Gather procurement and business approvals before onboarding is confirmed. Manage changes to supplier master data, including fraud verification checks.
- Data Management & Continuous Improvement: Maintain high-quality procurement data, content and P2P system records. Ensure data remains aligned across platforms and meets accuracy standards. Work with AP, Procurement and tech teams to resolve data issues quickly. Identify recurring problems, process gaps or inefficiencies and recommend improvements. Support testing and rollout of new processes and system changes.
What You’ll Bring:
- Has GCSE level English or equivalent experience.
- Has worked in Procurement Ops, Finance or a high-volume Customer Service environment.
- Can follow process accurately with strong attention to detail.
- Communicates clearly and confidently with stakeholders at all levels.
- Thrives in a fast-paced environment and takes ownership of resolutions.
- Can identify operational improvements and help embed change.
Desirable: working knowledge of e-procurement or contract management systems.
Why join Serco?
At Serco, we work across some of the most complex and meaningful public service environments. You’ll join our Global P2P Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast-paced and key to ensuring governance, system accuracy and an excellent internal customer experience.
We offer:
- Hybrid working (typically 2–3 days from home).
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
UK Procurement Administrator-MyProcurement employer: Serco
Serco is an excellent employer that values its employees by offering a hybrid working model, competitive salary, and a comprehensive benefits package including generous annual leave and a contributory pension scheme. With a strong focus on employee growth, Serco provides extensive training and development opportunities, fostering a supportive and inclusive work culture where every team member can thrive and make a meaningful impact in public service environments.
StudySmarter Expert Advice🤫
We think this is how you could land UK Procurement Administrator-MyProcurement
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Serco’s procurement processes and recent projects. Show us you’re genuinely interested in how we operate and how you can contribute to our success.
✨Tip Number 3
Practice common interview questions, especially those related to procurement and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
We think you need these skills to ace UK Procurement Administrator-MyProcurement
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Procurement Administrator role. Highlight your experience in procurement, customer service, or finance, and show us how your skills align with what we're looking for.
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, give us examples of how you've successfully managed data or resolved issues in previous jobs. We want to see that you can follow processes accurately!
Communicate Clearly:In your application, demonstrate your communication skills. Use clear and concise language, and make sure to address how you can confidently interact with stakeholders at all levels. We love a good communicator!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Serco
✨Know Your Procurement Basics
Before the interview, brush up on your procurement knowledge. Understand key terms and processes related to purchasing, supplier onboarding, and data management. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Attention to Detail
Since this role requires a strong focus on detail, prepare examples from your past experiences where your attention to detail made a difference. Whether it was in procurement, finance, or customer service, be ready to discuss how you ensured accuracy and compliance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to resolve procurement issues or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Customer Focus
As a Procurement Administrator, you'll be supporting colleagues and suppliers. Be prepared to discuss how you've provided excellent customer service in the past. Highlight your communication skills and how you ensure clarity and satisfaction in your interactions.
