At a Glance
- Tasks: Lead the leisure centre team, ensuring safety and exceptional customer experiences.
- Company: Join Leisure Solutions Community Trust, dedicated to promoting active lifestyles.
- Benefits: Enjoy free membership, training opportunities, and a competitive salary.
- Other info: Be part of a supportive culture with clear development opportunities.
- Why this job: Make a real impact on your community while developing your leadership skills.
- Qualifications: Experience in leisure or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: The Leys Leisure Centre, Oxford, OX4 6JL
Salary: £15.06 per hour plus excellent benefits
Schedule: Part time 20 hours per week
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community.
As a Trainee Duty Manager in our Leisure team at The Leys Leisure Centre, you’ll play a vital leadership role in keeping the facility running safely, smoothly and efficiently every day. You’ll lead colleagues on shift, support exceptional customer experiences, and ensure our services have a positive impact on the local community.
This is a hands-on leadership role where your work truly matters. From maintaining high safety and quality standards to responding calmly in emergencies, you’ll help create a welcoming, well-managed environment where people of all ages can be active, healthy and connected.
What you’ll do as a Trainee Duty Manager:
- Manage the day-to-day operation of the leisure centre, ensuring safe opening and closing procedures are followed at all times.
- Lead, deploy and motivate operational teams to deliver high-quality services across the facility.
- Maintain a strong on-site presence, responding positively to customer needs, feedback and incidents.
- Take control during emergencies, accidents or operational issues, acting calmly and decisively.
- Ensure compliance with health and safety legislation, Serco Management System procedures and site operating plans.
- Support performance, training and engagement of colleagues, including absence management and investigations when required.
Does this sound like you?
You’ll be a great fit for this role if you have:
- Preferably knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. Previous operational experience in a leisure, fitness, or customer-facing environment is ideal.
- Strong health and safety awareness, with the ability to apply procedures confidently in practice.
- Excellent communication and customer care skills, with a calm approach under pressure.
- Organised working habits and the ability to manage rotas, priorities and changing demands.
- The confidence to lead people, make decisions and set high standards for service and presentation.
What we offer:
- Free membership at the Centre, plus heavily discounted use of classes and facilities.
- Excellent Development and Training Opportunities with our in-house Aquatic Training Academy.
- Free safeguarding training and DBS checks.
- 6% employer matched pension contribution.
- 21 days annual leave (Pro rata for part time) + Public Holidays.
- Life assurance up to 2x base salary.
Let’s impact a better future, together. Apply today.
Trainee Duty Manager employer: Serco
At Leisure Solutions Community Trust, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Trainee Duty Manager at The Leys Leisure Centre in Oxford, you'll benefit from comprehensive training opportunities, free membership, and a strong focus on employee development, all while making a meaningful impact on the local community's health and well-being. Join us to be part of a passionate team that values your contributions and encourages personal growth in a vibrant leisure setting.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Duty Manager
✨Tip Number 1
Get to know the company! Research Leisure Solutions Community Trust and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for situational questions! As a Trainee Duty Manager, you'll need to demonstrate your leadership skills. Think of examples from your past experiences where you handled emergencies or motivated a team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Trainee Duty Manager
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let your enthusiasm for the leisure industry shine through. We want to see how much you care about helping people stay active and healthy, so share any relevant experiences or interests that highlight this passion.
Tailor Your Application:Make sure to customise your application to fit the Trainee Duty Manager role. Highlight your leadership skills and any experience in customer service or health and safety. We love seeing candidates who take the time to connect their background with what we do at The Leys Leisure Centre.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits right there.
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Trainee Duty Manager. Familiarise yourself with the day-to-day operations of a leisure centre and think about how your previous experiences can relate to managing teams and ensuring customer satisfaction.
✨Showcase Your Leadership Skills
During the interview, be ready to discuss examples of when you've successfully led a team or handled a challenging situation. Highlight your ability to motivate others and maintain high standards, as this role is all about creating a positive environment for both staff and customers.
✨Demonstrate Your Customer Focus
Since this position involves a lot of interaction with the public, prepare to share instances where you've gone above and beyond for customers. Emphasise your communication skills and how you handle feedback or complaints, showing that you can remain calm under pressure.
✨Prepare for Safety Scenarios
Given the importance of health and safety in this role, think about potential emergency situations you might face and how you would respond. Be ready to discuss your understanding of safety procedures and how you would ensure compliance while keeping everyone safe.
