Technical Engineering Support Officer

Norfolk & Norwich University Hospital, Norwich, NR4 7UY

Full time – 37.5 hours per week – Mon-Fri 0800 – 1600 hours

Salary £40,389.54 - £47,362.84 depending on experience plus basic Serco benefits.

Main Purpose: This is a new temporary role which is required for a period of 24 months providing support to the Contract Director in this significant area of high business risk activity. The role reports to the Building Manager and will be part of the Engineering Team, working within the Operational Team supporting both Centre of Best Practice work streams and where required operational work streams.

Main Accountabilities:

• Asset lifecycle and service delivery information on site both electronically and in hard copy will be identified with each Estates Service Lead and the required compliance/asset information extracted and used to support the CoBP audit question sets set by the Surveyor covering Electrical, Mechanical and Building service infrastructure within an acute Healthcare setting.
• Carry out detailed site surveys to gather relevant information to produce detailed asset data base information and detailed written reports relating to key CoBP and operational data/information requirements.
• Review with the Estates Service Lead the informal and formal audit findings (Relevant Reports), working with the CoBP Technical Manager and the Operational Manager to put in place project and improvement plans to include client liaison and progress management, analysis and reporting.
• Production of rectification programmes for identified issues (Relevant Reports) working with the operational team or approved third party contractors, to satisfy agreed and contractual timelines.
• Maintain the information databases creating files and folders within the Estates Shared Drive as required to ensure an effective Health and Safety File is maintained, ensuring all data and reporting is accurate and up to date with detail and changes to site data is communicated to all stakeholders.
• Ensure CoBP tasks are identified within the CAFM system and completed tasks are closed with accurate recording and management of client (Appointers) information in line with local procedures.
• Support the site team to ensure the Site Estates Management Information Systems continue to produce ease of access, flexibility, usability working with the CAFM Manager where work will affect day to day service provision.
• Site attendance is permanently required for the working week to ensure that support is on hand for the site teams and to ensure the required site and documentation familiarity is integrated and sustained.
• To ensure that financial and commercial risks from any CoBP survey outcomes are appropriately mitigated using the Site Estates Management Information Systems and delivery of work streams to agreed deadlines.
• Assist the site estates teams in any review of their risk registers as a result of the project outcomes.
• Work with the site Estates teams and directly with approved sub-contractors to ensure sufficient resource and focus is provided to agreed programmes of work to manage required outcomes through to resolution.

What you will need for the role:

• Have a pro-active attitude, and a willingness to work with site teams.
• Ability to work on own and as part of a Team.
• Must be flexible and willing to meet and work across competing demands and priorities.
• Preferably have worked in a healthcare maintenance and service delivery environment.
• Understand how lifecycle works are managed and delivered.
• Have experience of Computer Aided Facilities Management Systems and Helpdesk.
• Be able to analyse and review technical information.
• Be pragmatic and grounded, maintaining a sense of humour.
• Take great personal satisfaction in delivering as a team, and to feel personal accountability for failure.
• Significant attention to detail, structure, planning and delivery.
• Ability to communicate effectively across all levels of the Estates Team and client liaison.

Knowledge:

• Knowledge of Healthcare Estates and Engineering systems.
• Knowledge of Healthcare Estates Life Cycle and use of Estatecode.
• An understanding of technical and building standards as applied to Building Services and it would be an advantage if there was an understanding of Healthcare Engineering.
• Knowledge of PFI contracting arrangements and liabilities would be advantageous.

Skills & Experience:

• Be proficient and have demonstrable IT skills and experience in the use of Microsoft Office (PowerPoint, Excel, Word, etc.), knowledge of CAFM and CMMS.
• An ability to learn and understand the complexities of building an Estates Document management system in a complex Acute Healthcare setting.
• Understand the importance of relationship management at all levels of technical healthcare delivery its organisation and working collaboratively with the various stakeholders.
• Excellent analytical skills with ability to assimilate information quickly and communicate key messages simply and effectively to the business to aid decision making.
• Can write technical reports.
• Understand the need to be commercially astute and financially aware.
• Should be able to demonstrate leadership and have ability to create and develop key relationships to support activity outputs.
• NEBOSH Fire safety certificate IFE level 3 cert.

What we offer:

• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco: At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply: Please click on the apply button to be taken to our careers website. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.