Workshop Manager in Surrey

Full Time | 40 Hours per Week | Monday – Friday

£56-57k per annum + Excellent Benefits

Lead a workshop that keeps London moving. At Serco, the work we do matters. Every day, our teams help deliver essential public services that support communities across the UK. As Workshop Manager at our Lambeth Workshop, you’ll play a vital leadership role in ensuring our fleet operations run safely, efficiently and to the highest standards.

This is more than a workshop management position — it’s an opportunity to shape performance, inspire a skilled team and make a visible impact across a critical operation. If you’re a hands-on leader with strong fleet maintenance experience and a passion for operational excellence, we’d love to hear from you.

Why join Serco? At Serco, you’ll be part of an organisation recognised among the top 1% of employers globally. We invest in our people, champion progression and create environments where careers can thrive. You’ll join a supportive leadership team, gain access to extensive development opportunities and have the chance to make a genuine difference every day.

What you’ll be doing:

• Leading and developing a high-performing workshop team through coaching, mentoring and clear leadership
• Driving workshop performance across key operational metrics including VOR reduction, MOT compliance and service delivery KPIs
• Maintaining the highest standards of health, safety and compliance across all workshop activities
• Managing workshop budgets effectively while identifying opportunities for efficiencies and continuous improvement
• Building strong working relationships with internal customers, operational stakeholders and external partners
• Implementing and improving workshop processes to enhance productivity, quality and service reliability
• Creating a positive, engaged and accountable workshop culture

What we’re looking for:

• Proven experience managing fleet maintenance operations or vehicle workshops
• Strong leadership skills with experience motivating and developing teams
• Excellent knowledge of workshop health and safety standards and compliance requirements
• Experience managing large or complex vehicle fleets
• Strong problem-solving and decision-making abilities
• The confidence to influence stakeholders and build trusted working relationships
• A proactive mindset with a focus on continuous improvement

Our benefits include:

• 25 days annual leave plus bank holidays
• Company car scheme
• Up to 6% contributory pension scheme
• Access to over 1,100 learning and development courses
• Funding opportunities for qualifications and apprenticeships
• Mentoring and internal progression opportunities
• Employee Assistance Programme and wellbeing support
• 24/7 virtual GP access and Bupa Anytime HealthLine
• Discounts across approximately 1,000 retailers, travel and entertainment providers
• Paid volunteering day and charity giving schemes
• Inclusive employee networks supporting diversity, collaboration and belonging

As part of the recruitment process, successful candidates will complete:

• Right to work checks
• An Occupational Health Questionnaire to ensure any required workplace support can be provided

Ready to take the next step? If you’re ready to lead a busy, high-performing workshop operation and build a career with real purpose, apply today and help us deliver services that make a difference across London. Let’s impact a better future, together.

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.