At a Glance
- Tasks: Supervise frontline operations in refuse, recycling, and street cleansing to ensure service excellence.
- Company: Join Serco, a top global employer dedicated to improving community services.
- Benefits: Enjoy competitive salary, generous holidays, and extensive training opportunities.
- Other info: Be part of an inclusive culture with clear paths for career growth.
- Why this job: Make a real impact on your community while developing your leadership skills.
- Qualifications: Experience in team supervision and strong communication skills are essential.
The predicted salary is between 44000 - 47000 £ per year.
Location: Serco Environmental Services, Lambeth, London, SE24 0PZ
Salary: £44,000 - £47,000 plus excellent benefits
Schedule: 06:00am to 14:30pm Monday to Friday (+ 9 Saturday, 5 Sunday and 3 bank holidays)
Ready to impact a better future? As a Supervisor in our Environmental Services team, you’ll be responsible for the day-to-day supervision of frontline operations across refuse and recycling, street cleansing or housing services. You’ll allocate work, oversee performance, and make sure tasks are delivered safely, efficiently and to the required standard. This role combines hands-on operational leadership with people management. You’ll support, coach and engage your team, manage performance and absence, and ensure health and safety, quality and productivity targets are met. Working closely with Operations Managers and fellow supervisors, you’ll help keep essential services running smoothly and consistently for the community.
What you’ll do as a Supervisor
- Supervise day-to-day operational service delivery, ensuring contractual and service standards are consistently met
- Lead, motivate and develop a frontline team, supporting colleagues across the full employee lifecycle
- Maintain strong health and safety standards across people, vehicles, operations and the environment
- Monitor performance, productivity and quality, using management information to drive continuous improvement
- Manage absence, performance and employee relations matters in line with policies and procedures
- Work collaboratively with managers, supervisors and stakeholders to improve service outcomes
Does this sound like you? You’ll be a great fit for this role if you have:
- Experience supervising or managing a team within an operational or frontline environment
- Relevant experience in waste management/environmental services is desirable
- Strong communication and interpersonal skills, with the ability to lead by example
- A proactive approach to problem-solving, organisation and prioritisation
- Confidence using IT systems such as Word and Excel
- A full UK driving licence and willingness to undertake further training
Vetting and checks: As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Supervisor in Surrey employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Surrey
✨Get Involved in Local Environmental Initiatives
Dive into your local environmental scenes, like community clean-up projects or eco-focused events. Not only will you meet like-minded people, but it's a surefire way to showcase your passion and skills in environmental engineering tech.
✨Join Industry-Specific Organisations
Check out organisations like the Institution of Environmental Engineers for networking opportunities and resources. They often host events and seminars that can help us connect with key players in the industry, including potential employers like Serco.
✨Show Off Your Projects and Passion
Create a portfolio that highlights any relevant projects, whether it's coursework, internships, or personal initiatives. Share this online, perhaps even on platforms like GitHub or your own website, to grab the attention of hiring managers looking for talent like us.
✨Utilise Environmental Job Boards
Take advantage of niche job boards dedicated to environmental careers. Sites like Green Jobs, Environmental Career and EcoJobs often feature openings from companies like Serco and can help us land that full-time gig.
We think you need these skills to ace Supervisor in Surrey
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for a role in environmental engineering tech, make sure to highlight your technical skills like CAD software proficiency, data analysis, or modelling techniques. These are essential for the job and should stand out in your CV and cover letter, showing how you can contribute to projects at Serco.
Demonstrate Your Passion for Sustainability:In this field, showcasing your passion for sustainability and environmental protection can set you apart. Include any relevant projects, volunteer experience, or courses that underline your commitment to these causes. Serco will appreciate candidates who genuinely care about making a difference.
Tailor Your Application to the Role:Don't just send a generic CV and cover letter. Make sure to tailor your application to the specific role of Supervisor at Serco. Highlight experiences that align directly with the job description and give concrete examples of your work to demonstrate that you’re the right fit for a full-time position.
Include Relevant Certifications:If you have certifications related to environmental engineering or technology, like LEED Accreditation or any relevant software certifications, make sure to mention them. These qualifications can boost your application and show that you’re serious about your professional development in this competitive field.
How to prepare for a job interview at Serco
✨Brush Up on Environmental Regulations
Make sure you’re well-versed in the latest environmental regulations and standards. In an environmental engineering tech role at Serco, you might be asked specific questions about compliance measures, so understanding these will definitely give you an edge.
✨Showcase Your Technical Skills
Prepare to demonstrate your proficiency with relevant tools and software, such as AutoCAD or GIS. You might be given a practical problem to solve during the interview, so it’s a great idea to brush up on these skills and perhaps even bring a portfolio of your projects to showcase your technical prowess.
✨Highlight Your Passion for Sustainability
In a full-time role, employers are looking for commitment and enthusiasm. Share your experiences, studies, or projects that reflect your passion for environmental sustainability. This will show Serco that you're not just qualified but genuinely invested in the field.
✨Prepare for Behavioural Questions
Be ready for behavioural questions that assess how you handle teamwork, conflict, and project management. Think of examples from your studies or practical experiences where you tackled challenges effectively, showcasing both your technical and interpersonal skills.
