Serco's NorthLink Ferries team in Stromness is seeking a Customer Service Assistant to help customers plan and manage their journeys, handling reservations, payments and enquiries across phone, email, web-based channels and face‑to‑face interactions at Stromness Ferry Terminal.
You will support passenger check‑in and boarding activities, deliver a high standard of customer service across touchpoints, and work with colleagues to ensure smooth day‑to‑day operations across Scotland’s island and
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Passenger Services Specialist – Ferry Reservations & Check-In in Stromness employer: Serco
Serco Inc. is an exceptional employer that values its employees by offering a dynamic work culture and opportunities for professional growth in the heart of Virginia Beach. With a focus on supporting government contracts, employees benefit from a collaborative environment that encourages innovation and teamwork, alongside competitive benefits and flexible working arrangements that enhance work-life balance.
