At a Glance
- Tasks: Deliver top-notch customer service and support ferry bookings and inquiries.
- Company: Join Serco, a leader in customer service at NorthLink Ferries.
- Benefits: Enjoy 25 days annual leave, pension scheme, and employee assistance programs.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Be part of a supportive team and ensure smooth ferry operations.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 16969 - 16969 € per year.
Serco is hiring a Customer Service Assistant at NorthLink Ferries in Stromness, Orkney. This part-time position involves delivering excellent customer service by supporting bookings and inquiries. You will help ensure smooth operations at the ferry terminal while working in a supportive team environment.
The role offers 21 hours per week on a fixed-term contract and comes with a salary of £16,969.68 plus benefits like:
- 25 days annual leave
- A pension scheme
- Various employee assistance programs
Part-Time Ferry Customer Advisor – Training & Development in Stromness employer: Serco
Serco is an excellent employer, offering a supportive team environment where you can thrive as a Part-Time Ferry Customer Advisor at NorthLink Ferries in the picturesque Stromness, Orkney. With a commitment to employee growth, you will benefit from comprehensive training and development opportunities, alongside a competitive salary and generous benefits package, including 25 days of annual leave and a pension scheme, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Ferry Customer Advisor – Training & Development in Stromness
✨Tip Number 1
Get to know the company! Research NorthLink Ferries and Serco to understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when discussing your experience in the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the work culture. They might even share tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly, and it shows you're serious about the position. Plus, you'll get updates on your application status, so you won't be left hanging!
We think you need these skills to ace Part-Time Ferry Customer Advisor – Training & Development in Stromness
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to help customers, as this role is all about delivering excellent service!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing how your skills match what we’re looking for at NorthLink Ferries.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at Serco
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent customer service looks like, especially in a ferry terminal context. Be ready to share examples of how you've handled customer inquiries or resolved issues in the past.
✨Familiarise Yourself with NorthLink Ferries
Do some research on NorthLink Ferries and their operations. Knowing about their services, routes, and any recent news will show your genuine interest in the role. It’ll also help you answer questions more confidently and ask insightful ones yourself.
✨Prepare for Teamwork Questions
Since this role involves working in a supportive team environment, be prepared to discuss your experiences in teamwork. Think of specific instances where you collaborated effectively with others, and how you contributed to a positive team dynamic.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service and your availability. Practising your responses can help you articulate your thoughts clearly. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
