At a Glance
- Tasks: Deliver excellent customer service and support bookings at a busy ferry terminal.
- Company: Join NorthLink Ferries, a key player in connecting communities.
- Benefits: Enjoy 25 days holiday, pension scheme, and exclusive discounts.
- Other info: Be part of an inclusive team making a real impact.
- Why this job: Flexible part-time hours with training and growth opportunities await you.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 16969 - 16969 € per year.
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £16,969.68 per annum plus excellent benefits
Schedule: Part-time, 21 hours per week, Monday to Sunday, Fixed Term contract (6 months)
As a Customer Service Assistant at NorthLink Ferries, you’ll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport’s flagship ferry contracts. Your role will help keep communities connected and ensure every customer interaction is handled with care and professionalism. Based in our busy Stromness call centre, you’ll support customers with bookings and enquiries while developing valuable skills in a customer‑focused environment. This is a great opportunity if you’re looking for flexible part‑time hours and a role that offers training, development, and headroom for growth.
Responsibilities- Handle telephone, email, and web‑based customer enquiries and bookings
- Take customer payments accurately and securely
- Make customer reservations by phone, email, and in person
- Support check‑in and boarding of passengers when required
- Work as part of a team to support the effective day‑to‑day running of the department
- Follow standards, procedures, and health, safety and environment requirements at all times
- A genuine commitment to delivering excellent customer service
- Confidence communicating with customers and colleagues, both on the phone and in person
- Good organisational skills and the ability to follow processes and standards
- A positive, can‑do attitude and willingness to take ownership of your development
- Confidence using a computer and telephone systems
- An approach that reflects our values of trust, care, innovation, and pride
- Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
- Pension: Up to 6% contributory pension scheme
- Training and development: Practical training, coaching and development to support long‑term career progression
- Health and wellbeing: Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
- Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure and hospitality
- Culture: A supportive, inclusive team where your work has purpose and creates a positive impact
We are an equal opportunities employer and support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge.
Customer Services Assistant- Orkney in Stromness employer: Serco
At NorthLink Ferries, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Customer Service Assistant in the picturesque Stromness Ferry Terminal, you'll enjoy flexible part-time hours, comprehensive training, and numerous opportunities for personal and professional growth, all while making a meaningful impact on the community by connecting people through our ferry services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant- Orkney in Stromness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NorthLink Ferries. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations, which is key for a Customer Service Assistant.
✨Tip Number 3
Dress the part! Even if it’s a casual interview, looking smart can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Services Assistant- Orkney in Stromness
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve handled enquiries and bookings before, so share specific examples that showcase your skills!
Be Personable and Professional:Remember, this role is all about connecting with customers! Use a friendly tone in your application, but keep it professional. We’re looking for someone who can communicate well both on the phone and in person.
Follow the Application Instructions:Make sure you read through the application instructions carefully. We appreciate attention to detail, so follow the guidelines provided on our website to ensure your application stands out!
Express Your Enthusiasm:Let us know why you’re excited about this role! A positive, can-do attitude goes a long way, so share your passion for customer service and how you align with our values of trust, care, innovation, and pride.
How to prepare for a job interview at Serco
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer enquiries or complaints in the past. This shows you understand the importance of a positive customer experience, which is crucial for a role at NorthLink Ferries.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, practice your communication skills. Think about how you can convey information clearly and politely, whether over the phone or in person. You might even want to do a mock interview with a friend to get comfortable.
✨Demonstrate Team Spirit
Being part of a team is essential in this role. Prepare to discuss times when you've worked collaboratively with others. Highlight your ability to support colleagues and contribute to a positive work environment, as this aligns with the values of trust and care.
✨Emphasise Your Organisational Skills
In a busy call centre, staying organised is key. Think of examples where you've successfully managed multiple tasks or followed processes effectively. This will show that you can handle the demands of the job while maintaining high standards.
