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- Tasks: Assist customers via phone, email, and web; manage bookings and payments.
- Company: Join NorthLink Ferries, a leader in public services with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, pension scheme, and discounts on leisure activities.
- Other info: Great opportunities for personal and professional development in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 22600 - 27000 £ per year.
Customer Service Assistant NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ. Full Time Seasonal role April – October (35 hours per week, Monday – Sunday). Salary: £26,928 per annum plus benefits.
We are looking for an enthusiastic public‑facing team member to join our busy call centre. The role involves:
- Handling phone, email and web enquiries
- Booking tickets
- Processing payments
- Assisting passengers with check‑in and boarding
- Supporting the efficient running of the Customer Service department
We expect you to be a strong communicator, comfortable using phone and computer systems, and a proactive team player with a can‑do attitude. You should be willing to develop your skills and take ownership of personal growth.
What We Offer:
- Competitive salary with annual reviews
- Up to 6% contributory pension scheme
- Prorated annual leave (25 days + bank holidays)
- Employee assistance programme, health plans, flu vaccines, and more
- Discounts on mobile, cinema, leisure, and hospitality
- Inclusive culture, diversity and inclusion programmes
- Professional and personal development opportunities
About Serco: Serco delivers essential public services worldwide. We support diversity, inclusion and accessibility, and offer a hybrid work structure where applicable.
Apply: Please click the apply button to complete your application. We may advance the closing date if applications are high, so apply promptly to avoid disappointment. We make reasonable adjustments for interview and employment. Contact 0345 010 4000 for assistance with the application. Serco is an equal‑opportunity employer and committed to diversity and inclusion. If you need any reasonable adjustment to the interview process please let us know.
Customer Services Assistant- Stromness employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant- Stromness
✨Tip Number 1
Get to know the company! Research NorthLink Ferries and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling phone and email enquiries, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be proactive! If you have any questions about the application process or the role itself, don’t hesitate to reach out. Contacting them shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Services Assistant- Stromness
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our passengers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. Mention any previous roles where you’ve handled enquiries or bookings, as this will catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at NorthLink Ferries.
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Services Assistant. Familiarise yourself with handling phone and email enquiries, booking tickets, and processing payments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Services Assistant, strong communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer queries in the past. This will demonstrate your ability to connect with customers effectively.
✨Emphasise Teamwork and Proactivity
Highlight your experience working in teams and your proactive approach to problem-solving. Share specific instances where you contributed to team success or improved processes. This aligns perfectly with the company's focus on teamwork and continuous improvement.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support personal growth. This shows that you're not just interested in the job, but also in how you can thrive within their team.