At a Glance
- Tasks: Lead customer service operations and ensure a fantastic experience for passengers.
- Company: Join Serco at NorthLink Ferries, a leader in customer service.
- Benefits: Enjoy a contributory pension scheme, generous holiday allowance, and comprehensive training.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real difference in passenger experiences while developing your leadership skills.
- Qualifications: Strong customer service background and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
Serco is looking for a Customer Service Supervisor at NorthLink Ferries in Stromness. This full-time position involves leading customer service operations, ensuring high standards are met, and creating a positive experience for passengers traveling to and from Orkney.
The ideal candidate will have:
- Excellent customer service experience
- Strong organizational skills
- Confidence in communication
A supportive team environment, comprehensive training, and numerous benefits including a contributory pension scheme and generous holiday allowance are offered.
Customer Service Supervisor — Terminal Experience Leader in Stromness employer: Serco
Serco is an excellent employer, offering a supportive team environment and comprehensive training for the Customer Service Supervisor role at NorthLink Ferries in Stromness. Employees benefit from a contributory pension scheme, generous holiday allowance, and opportunities for personal and professional growth, all while contributing to a positive travel experience for passengers to and from Orkney.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor — Terminal Experience Leader in Stromness
✨Tip Number 1
Get to know the company! Research Serco and NorthLink Ferries to understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to lead and inspire your team. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Serco on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Serco careers page. This way, you can ensure your application is seen by the right people and increases your chances of landing that interview.
We think you need these skills to ace Customer Service Supervisor — Terminal Experience Leader in Stromness
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've gone above and beyond to create positive experiences for customers, just like you'll be doing at NorthLink Ferries!
Be Organised and Clear:When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary. We appreciate a well-structured application that showcases your strong organisational skills.
Communicate Confidently:Your communication skills are key for this role, so let them shine through in your written application. We want to see your confidence in expressing your ideas and experiences, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Serco
✨Know the Company Inside Out
Before your interview, take some time to research Serco and NorthLink Ferries. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
As a Customer Service Supervisor, you'll need to demonstrate your experience in leading customer service operations. Prepare specific examples of how you've handled challenging situations or improved customer satisfaction in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Organisational Skills
Being organised is key in this role. Think about times when you've successfully managed multiple tasks or led a team through a busy period. Be ready to discuss your strategies for prioritising tasks and ensuring high standards are met, especially in a fast-paced environment like a ferry terminal.
✨Practice Confident Communication
Since strong communication skills are essential, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on maintaining eye contact, using positive body language, and being concise in your answers to make a great impression.
