At a Glance
- Tasks: Supervise customer service, ensuring a welcoming experience for passengers.
- Company: Join NorthLink Ferries, connecting communities with essential travel.
- Benefits: Enjoy 25 days holiday, pension scheme, and health support.
- Other info: Flexible working options and a supportive, inclusive culture.
- Why this job: Make a positive impact while leading a motivated team.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 32754 - 32754 £ per year.
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £32,754.88 per annum pro rata plus excellent benefits
Schedule: Full-time, 35 hours per week, across Monday to Sunday
As a Customer Service Supervisor at NorthLink Ferries, you’ll play a key role in delivering a reliable, welcoming service for passengers travelling to and from Orkney, helping ensure every journey starts and ends on a positive note. You’ll support the day‑to‑day operation of customer services at the terminal, leading by example and ensuring high standards are met at all times. Your work will help build trust, pride, and care in a service that connects communities and keeps essential travel moving.
Responsibilities
- Supervise and support customer service activities to ensure a consistently high standard of service
- Lead and motivate colleagues, promoting teamwork and a positive customer‑focused culture
- Ensure standards, procedures, and safety requirements are followed at all times
- Communicate confidently with customers and colleagues, both face‑to‑face and by phone
- Use computer and telephone systems accurately to support customer enquiries and operational needs
- Take ownership of your own development and support the development of others
Qualifications
- Experience delivering excellent customer service in a busy environment
- Strong organisational skills and the ability to take initiative and ownership
- Confidence using computer systems and handling telephone enquiries
- Clear and effective communication skills, with the ability to work well as part of a team
- A positive, can‑do attitude aligned with our values of trust, care, innovation, and pride
What We Offer
- Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of training and coaching opportunities to support your professional and personal development
- Health and wellbeing: Employee Assistance Programme, Simply Health Plans, free flu vaccines, and other wellbeing support for you and your family
- Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
- Culture: A supportive, inclusive team environment where you can make a positive difference through interesting and enjoyable work
Employment Equality and Diversity
We are open to discussions around flexibility and flexible working and will make reasonable adjustments throughout the recruitment process and employment. We are committed to building a diverse and inclusive organisation.
Customer Service Supervisor in Stromness employer: Serco
At NorthLink Ferries, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values teamwork and personal development. As a Customer Service Supervisor at our Stromness Ferry Terminal, you will enjoy competitive benefits, including a generous pension scheme, extensive training opportunities, and a positive environment where your contributions truly matter. Join us in connecting communities and making every journey memorable for our passengers while benefiting from a range of employee wellbeing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Stromness
✨Tip Number 1
Get to know the company! Research NorthLink Ferries and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to communicate effectively with both customers and colleagues. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the NorthLink Ferries team.
We think you need these skills to ace Customer Service Supervisor in Stromness
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Supervisor role. Highlight your experience in delivering excellent customer service and how you can lead a team effectively. We want to see how you align with our values of trust, care, innovation, and pride!
Showcase Your Skills:Don’t forget to mention your strong organisational skills and your ability to take initiative. Use specific examples from your past experiences to demonstrate how you've successfully handled busy environments and motivated your colleagues.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand. This will reflect your ability to communicate confidently with customers and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Serco
✨Know the Company Inside Out
Before your interview, take some time to research NorthLink Ferries. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your ability to deliver excellent customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your capability to lead and motivate others in a customer-focused environment.
✨Practice Clear Communication
As a Customer Service Supervisor, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering potential questions.
✨Emphasise Teamwork and Leadership
Be ready to discuss how you’ve successfully worked as part of a team and led others in previous roles. Highlight your ability to promote a positive culture and motivate colleagues, as this aligns perfectly with the responsibilities of the position.
