At a Glance
- Tasks: Deliver excellent customer service and support bookings at NorthLink Ferries.
- Company: Join a supportive team at NorthLink Ferries, connecting communities.
- Benefits: Enjoy 25 days holiday, pension scheme, and exclusive discounts.
- Other info: Be part of a diverse team making a real impact.
- Why this job: Flexible part-time hours with training and growth opportunities.
- Qualifications: Great communication skills and a positive attitude required.
The predicted salary is between 11313 - 11313 € per year.
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £11,313.12 per annum plus excellent benefits
Schedule: Part‑time, 14 hours per week, Monday to Sunday – Fixed term contract, 6 months
As a Customer Service Assistant at NorthLink Ferries, you’ll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport’s flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism. Based in our busy Stromness call centre, you’ll support customers with bookings and enquiries while developing valuable skills in a customer‑focused environment. This is a great opportunity if you’re looking for flexible part‑time hours and a role that offers training, development, and headroom for growth.
Responsibilities
- Handle telephone, email, and web‑based customer enquiries and bookings
- Take customer payments accurately and securely
- Make customer reservations by phone, email, and in person
- Support check‑in and boarding of passengers when required
- Work as part of a team to support the effective day‑to‑day running of the department
- Follow standards, procedures, and health, safety and environment requirements at all times
Qualifications
- A genuine commitment to delivering excellent customer service
- Confidence communicating with customers and colleagues, both on the phone and in person
- Good organisational skills and the ability to follow processes and standards
- A positive, can‑do attitude and willingness to take ownership of your development
- Confidence using a computer and telephone systems
- An approach that reflects our values of trust, care, innovation, and pride
Benefits
- Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
- Pension: Up to 6% contributory pension scheme
- Training and development: Practical training, coaching, and development to support long‑term career progression
- Health and wellbeing: Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
- Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
- Culture: A supportive, inclusive team where your work has purpose and creates a positive impact
Equal Opportunities
We are committed to building a diverse and inclusive organisation and encourage applicants from all backgrounds.
Customer Service Assistant- NorthLink Ferries in Stromness employer: Serco
At NorthLink Ferries, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. Located at the picturesque Stromness Ferry Terminal, our part-time Customer Service Assistant role not only provides competitive pay and generous benefits but also fosters personal and professional growth through comprehensive training and development opportunities. Join us to be part of a dedicated team that plays a vital role in connecting communities while enjoying a flexible work schedule and a positive impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant- NorthLink Ferries in Stromness
✨Tip Number 1
Get to know the company! Research NorthLink Ferries and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and role-play them with a friend. This will boost your confidence and prepare you for real-life situations during the job.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the NorthLink Ferries team.
We think you need these skills to ace Customer Service Assistant- NorthLink Ferries in Stromness
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've handled enquiries and bookings before, so share those stories that showcase your skills!
Be Personable and Professional:When writing your application, keep it friendly yet professional. We value a positive attitude, so let your personality shine through while maintaining a level of professionalism that reflects our values.
Follow the Instructions:Pay close attention to the application instructions. We appreciate candidates who can follow processes and standards, so make sure you submit everything as requested on our website.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to fit the role of Customer Service Assistant. We love seeing how you connect your experiences to what we’re looking for.
How to prepare for a job interview at Serco
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer enquiries or resolved issues in the past. This will show your genuine commitment to delivering top-notch service, which is crucial for a role at NorthLink Ferries.
✨Familiarise Yourself with the Company
Do a bit of research on NorthLink Ferries and their services. Understanding their values of trust, care, innovation, and pride will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the company and the role.
✨Practice Your Communication Skills
Since you'll be communicating with customers over the phone and in person, practice clear and confident communication. You might want to do mock interviews with friends or family to get comfortable with articulating your thoughts and responding to potential questions.
✨Show Your Team Spirit
Being part of a team is essential in this role, so be prepared to discuss how you work well with others. Share examples of teamwork from previous experiences, highlighting your positive attitude and willingness to support your colleagues in achieving common goals.
