Domestic-Harplands Hospital in Stoke-on-Trent

Domestic Assistant at Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR.

3 week rota, including weekends. Shifts 0800-1600 & 1200-2000 hours. Salary - £24,465.00 pro rata, plus Serco benefits.

Responsible for providing a high-quality cleaning, catering and general support service to the ward-based team ensuring a pleasant, homely environment for the patients.

• Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
• Follow ‘best practice’ procedures associated with cleaning and control of infection.
• Ensure all cleaning equipment is used correctly and then cleaned and stored away after use.
• Check the equipment before use for any faults.
• Set tables, and correctly serve patients with three main meals per day, in addition to any drinks/snacks required.
• Take the temperature of meals before serving.
• Ensure good communication (listening, talking, reading) with patients, visitors, staff, and colleagues in the unit.
• Undertake other duties as required, following appropriate training.
• Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.
• Take reasonable care of your own safety and that of others who may be affected by your acts or omissions, including patients, staff and visitors.
• Not intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
• Fire safety; follow the Trust’s fire safety procedures and direction from the ward-based team.

• Good standard of general education.
• Good reading and writing ability.
• Numeracy skills.
• Experience in a customer focus environment.
• Good common sense.
• Able to work with minimum supervision.
• Understanding of maintaining a clean environment.
• Able to communicate clearly with others.
• Be sensitive and understanding.
• Able to use own initiative.
• Receptive to change.
• Reliable.
• Confident.
• Compassionate.
• Flexible.
• Caring.
• Able to react to situations calmly.
• Able to work well as part of a skilled team.

• NVQ Level 1 or 2 in cleaning building interiors.
• Basic Health and Safety certificate.
• Basic Food Hygiene certificate.
• Awareness of cleaning procedures and food hygiene.
• Worked in a hospital environment.
• Good life experience.

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days annual leave plus bank holidays.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across about 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco: At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.