At a Glance
- Tasks: Provide high-quality cleaning and catering support in a hospital environment.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Competitive salary, generous leave, health benefits, and discounts on major brands.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
- Why this job: Make a positive impact on patients' lives while working in a supportive team.
- Qualifications: Good education, customer service experience, and ability to work in a team.
Harplands Hospital, ST4 6RR
£25,272.00PA
Cleaner/Domestic Assistant
Harplands Hospital, ST4 6RR
Permanent, Full Time, 37.5 hours (2-week fixed rota - will include weekends, varied from 8am-7:30pm)
£25,272.00PA
Serco have an exciting opportunity for a Support Team Assistant to join the team at Harplands Hospital.
As the Support Team Assistant, you will be responsible for providing a high-quality cleaning, catering and general support service to the ward based team ensuring a pleasant homely environment for the patients.
Main Accountabilities
- Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
- Follow 'best practice' procedures associated with cleaning and control of infection.
- Ensure all cleaning equipment is used correctly and then cleaned and stored away after use.
- Also, to check the equipment before use for any faults.
- Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required.
- Take the temperature of meals before serving
- Ensure accurate records are kept of all food temperatures and amounts of daily food wastage.
- Clear and load the dishwasher with all patients’ crockery and cutlery, ensuring there is always enough items for each mealtime.
- Liaise with the nurses and catering staff regarding numbers of patients and any special food requirements, to ensure patients are provided with the correct meals.
- Help and support patients in choosing their food and drinks where necessary.
- To be helpful, friendly, professional and compassionate with all patients, visitors and staff in the Unit.
- Take part in any other training required.
- Ensure good communication (listening, talking, reading) with patients, visitors, staff and colleagues in the unit.
- Undertake other duties as required, following appropriate training.
- Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.
- Take reasonable care of your own safety and that of others who may be affected by your acts of omissions, including patients, staff and visitors.
- Not, intentionally, recklessly or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
- Fire safety; follow the Trusts' fire safety procedures and direction from the ward-based team.
What You’ll Need To Do The Role
- Good standard of general education - NVQ Level 1 or 2 in :- Cleaning Building interiors (desirable)
- Good reading and writing ability.Numeracy skills.
- Basic Health and Safety certificate (or able to obtain)
- Basic Food Hygiene certificate (or able to obtain)
- Experience in a customer focus environment. (experience working in a hospital is desirable)
- Able to communicate clearly with others.Able to work well as part of a skilled team.
- Live within an acceptable travelling time of the Hospital.
- Able to work additional hours often without prior notice and when required.
What We Offer
- Competitive salaries with annual reviewsUp to 6% contributory pension scheme.
- 27 days annual leave rising to 29 after 5 years and 33 after 10 years (including Bank Holidays).
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, free flu vaccines and more.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
A Little Bit About Us
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our Inclusive Recruitment Commitment
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
- Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).
Domestic Cleaner in Stoke-on-Trent employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Cleaner in Stoke-on-Trent
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Serco.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Serco.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Serco, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Serco that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Serco specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Serco will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Serco
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Serco a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Serco.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Serco, showcasing your work ethic and the quality of your previous roles in janitorial services.
