At a Glance
- Tasks: Provide clerical support, manage queries, and maintain customer files with attention to detail.
- Company: Join Serco, a leader in health assessments with a commitment to diversity and inclusion.
- Benefits: Enjoy 25 days leave, health perks, and a contributory pension scheme.
- Other info: Flexible working options and opportunities for personal development await you.
- Why this job: Make a positive impact while developing your skills in a supportive team environment.
- Qualifications: Basic IT skills and strong organisational abilities are essential.
Serco delivers health assessments that determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services informs our commitment to creating a better future for service users, who are treated with care and respect.
Key Accountabilities
- Act as the primary clerical support resource for internal and external customers.
- Manage telephone and e‑mail queries from third parties.
- Maintain customer files in line with data protection requirements.
- Dispatch information accurately via external courier.
- Enter data accurately into the CRM.
- Work within established processes and key performance indicators.
- Liaise with other teams and medical colleagues.
- Collate data.
- Perform general office administration duties, including documenting invoices, updating spreadsheets and filing.
- Carry out ad hoc duties as required.
- Demonstrate IT literacy: confident use of MS Word, Excel, Outlook to a basic standard (create letters from scratch, use spreadsheets to capture, update and store data clearly and logically).
- Read and send emails and attachments.
- Use fluent English language skills, spoken and written, in a clear, caring, courteous, professional manner.
- Show attention to detail in office administration duties.
- Possess keen organisational skills with respect to logical filing and record‑keeping.
- Deliver work to set targets and be self‑motivated, structuring daily activities for effective outcomes.
- Travel as required by the business and undertake other duties and working patterns as required.
What We Offer
- Up to 6 % contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays (options for annual leave purchase)
- Benefits to support health and wellbeing, including Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll make a positive difference in a company passionate about diversity and inclusion.
- Company discounts: cinema, Merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Professional and personal development through training and coaching opportunities.
Serco is committed to building a diverse and inclusive organisation. We make reasonable adjustments for candidates throughout the interview process and onward employment, encourage applications from diverse candidates and support flexible working. We are a Disability Confident Leader employer and hold the Silver Inclusive Employer Standard. We support fair access to employment for individuals with unspent criminal convictions in line with the ‘Ban the Box’ pledge.
Case Administrator in Stoke Gifford employer: Serco
Serco is an exceptional employer, offering a supportive and inclusive work culture in Bristol that prioritises employee wellbeing and professional growth. With benefits such as a contributory pension scheme, generous annual leave, and a commitment to diversity, employees can thrive while making a meaningful impact in the community through their work in health assessments. Join a team where your contributions are valued, and enjoy opportunities for personal development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Case Administrator in Stoke Gifford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Serco!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Serco.
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Serco. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Serco and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Serco. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Serco's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Serco
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Serco.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Serco will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Serco and how you would contribute to adapting HR strategies.
