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- Tasks: Lead and support a team to ensure a safe and enjoyable experience for customers.
- Company: The Beacon Sports Centre, a vibrant place for leisure and community engagement.
- Benefits: Competitive pay, extensive training opportunities, discounts, and wellbeing support.
- Other info: Flexible shifts with opportunities for career advancement and personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and a strong understanding of health and safety.
The predicted salary is between 28000 - 35000 £ per year.
Location: The Beacon Sports Centre, SL0 0HS
Salary: up to £13.50ph depending on skills and experience
Schedule: Casual, covering mornings, afternoons, evenings and weekends – flexibility required.
Responsibilities
- Lead, motivate and support operational colleagues on shift to deliver a safe and positive customer experience
- Oversee day‑to‑day operational management of the centre, ensuring service standards and contract requirements are met
- Act as Health and Safety Responsible Person on shift, maintaining a safe environment for customers, colleagues and visitors
- Manage incidents and emergencies, including investigations and follow‑up actions where required
- Provide clear instruction, training and guidance to colleagues so that working practices are efficient, compliant and confident
- Deputise for the Operations Manager as required, supporting consistent delivery and team leadership
Qualifications and Experience
- Experience supervising or managing teams in a leisure, customer‑service or operational environment
- Strong understanding of health and safety responsibilities and safe working practices
- Confident communication skills with ability to build positive relationships with colleagues and customers
- A calm, organised approach, particularly when responding to incidents or operational challenges
- A flexible mindset, with the ability to lead by example across varied shifts
A Basic DBS check will be required, and an Occupational Health Questionnaire must be completed.
Benefits
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager)
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres and 24/7 virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving, Serco People Fund
- Employee networks supporting inclusion and belonging for LGBTQIA+ employees, women, parents & carers, people with disabilities, veterans and people from all cultural backgrounds
Equal Opportunities
The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 if they have any additional queries or requirements; the Trust will act in line with the policy that all employees will be subject to DBS checks where appropriate.
Duty Manager in Southampton employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and customer service sectors. You never know who might have the inside scoop on a Duty Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and health and safety. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your flexibility! Make sure to highlight your availability for varied shifts during interviews. Being adaptable is key for a Duty Manager, so let them know you’re ready to step up whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you ace the process and land that job!
We think you need these skills to ace Duty Manager in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and customer service. We want to see how your skills align with the responsibilities of a Duty Manager at The Beacon Sports Centre.
Showcase Your Communication Skills: Since you'll be leading a team and interacting with customers, it's crucial to demonstrate your confident communication abilities. Use examples from your past roles where you built positive relationships or handled challenging situations.
Highlight Health and Safety Knowledge: As a Duty Manager, you'll need to be aware of health and safety practices. Make sure to mention any relevant experience or training you've had in this area, as it’s a key part of the role we’re looking to fill.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us, making it easier for you to join our team!
How to prepare for a job interview at Serco
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Duty Manager at The Beacon Sports Centre. Familiarise yourself with health and safety protocols, customer service standards, and operational management. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in previous roles. Think about specific situations where you’ve had to manage incidents or emergencies, and be ready to discuss how you handled them. This will highlight your ability to lead by example and maintain a positive environment.
✨Communicate Confidently
Practice your communication skills before the interview. You’ll need to build positive relationships with both colleagues and customers, so think about how you can convey your ideas clearly and confidently. Role-playing with a friend can help you feel more at ease when discussing your experiences.
✨Be Flexible and Adaptable
Since the role requires covering various shifts, be prepared to discuss your flexibility and willingness to adapt. Share examples of how you've successfully managed changing schedules or unexpected challenges in the past. This will show that you’re ready to step up and support the team whenever needed.