At a Glance
- Tasks: Monitor CCTV, assist with vehicle escorting, and support operational duties in a secure environment.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Competitive salary, pension scheme, and a supportive work culture.
- Other info: Opportunities for career growth and a diverse, inclusive workplace.
- Why this job: Make a positive impact while working in a dynamic and collaborative team.
- Qualifications: GCSE Maths & English grade C or above; IT skills are essential.
The predicted salary is between 26436 - 26436 € per year.
Location: HMP Ashfield, Bristol
Salary: £26,436.80 per annum, plus Serco benefits
Working hours: Full-Time, 40 hours per week and we have a 20 hour a week part time role.
As the Operational Support Officer your key accountabilities will include:
- To report directly to the nominated Custodial Operations Manager and carry out the duties detailed by them.
- To work in the control room, monitoring CCTV and radio systems, alerting staff when alarms are raised and completing all necessary paperwork.
- Carrying out routine net test calls and cell call checks.
- To work in the Gatehouse area, giving access to both visitors and staff, including searching of vehicles and staff when required to do so.
- To assist with the escorting of vehicles around the establishment.
- To allocate BWVC and be responsible for the equipment.
- To assist in the Command suite if required to do so.
- To be involved in Exercises and contingency planning.
- Any other OSO related duties.
What you need to do the job
Qualifications
Minimum: GCSE Maths & English grade C or above or equivalent. Good knowledge of IT Skills.
Desirable: Knowledge of Security procedures. IT literate with a good understanding of Microsoft Office applications. Good communication skills with external agencies.
Experience
Experience of a secure environment or of similar client group. (Not mandatory).
Skills and Abilities
Organisational and analytical skills. A team player with flexibility and interpersonal skills with visitors, staff and prisoners. Good communication skills and the ability to monitor and audit processes and procedures. Proven ability to liaise effectively with other agencies. Report writing; numerate (interpretation and collection presentation of statistics). This position requires upmost trust and decorum when dealing with sensitive information. Full Driving licence. Position will include shift work that may include working nights.
Why Serco?
Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.
What we offer
Competitive salary. Up to 6% contributory pension scheme. An autonomous and supportive culture. The chance to make a positive difference to public sector services.
Operational Support Officer in Somerset employer: Serco
Serco is an excellent employer for the Operational Support Officer role at HMP Ashfield, Bristol, offering a competitive salary and a supportive work culture that values collaboration and diversity. Employees benefit from a contributory pension scheme, opportunities for personal growth within a global organisation, and the chance to make a meaningful impact on public services. With a commitment to inclusivity and a focus on employee well-being, Serco provides a unique environment where every team member plays a vital role in delivering essential services.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Somerset
✨Tip Number 1
Get to know the company! Research Serco and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to operational support roles. Think about your past experiences and how they relate to the key accountabilities listed in the job description.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Serco team.
We think you need these skills to ace Operational Support Officer in Somerset
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how they apply to the job. If you have experience in a secure environment or relevant IT skills, make sure to mention them clearly. We want to see how you can contribute!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This helps us quickly understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our careers website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Serco
✨Know Your Role
Familiarise yourself with the key accountabilities of the Operational Support Officer. Understand the importance of monitoring CCTV, handling alarms, and managing paperwork. This will help you demonstrate your knowledge and show that you're ready to take on the responsibilities.
✨Brush Up on Security Procedures
Since knowledge of security procedures is desirable, make sure you research common practices in secure environments. Be prepared to discuss how you would handle various scenarios, especially those involving sensitive information or emergency situations.
✨Showcase Your IT Skills
As the job requires good IT skills, be ready to talk about your experience with Microsoft Office applications and any relevant software. You might even want to mention specific examples of how you've used these tools effectively in past roles.
✨Demonstrate Communication Skills
Effective communication is crucial in this role. Think of examples where you've successfully liaised with different stakeholders, whether it's staff, visitors, or external agencies. Highlight your ability to write reports and present data clearly, as this will be key in your interview.
