At a Glance
- Tasks: Lead and support Microsoft 365 services, ensuring stability and performance across platforms.
- Company: Join Serco, a company dedicated to innovation in public services.
- Benefits: Enjoy flexible working, a pension scheme, and discounts on various services.
- Other info: Opportunity for career development and a commitment to diversity and inclusion.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Extensive experience with Microsoft 365 and strong leadership skills required.
The predicted salary is between 30414 - 36989 £ per year.
Here at Serco, we’re looking for a Technical Lead to join our Collaboration Services team, providing technical leadership and administration across our Microsoft 365 estate. This is an exciting opportunity for an experienced Microsoft 365 specialist to take ownership of critical identity and collaboration services, providing technical leadership, operational support, and strategic guidance across a complex enterprise environment.
Reporting to the Collaboration Standard Service Manager, you will act as a senior technical authority and escalation point within the team, helping to shape the future direction of our Microsoft 365 platforms while ensuring the stability, security, and performance of existing services. As Technical Lead, you will be responsible for the administration, support, design, and continual improvement of Microsoft 365 services across Serco's UK and European tenants.
While the core focus of the role is Microsoft Entra External ID (B2C), you will be expected to operate across the wider Microsoft 365 ecosystem, providing SME-level expertise and maintaining a strong understanding of how services interact across the stack. You will play a key role in supporting existing B2C platforms, driving the adoption of B2B capabilities, and contributing to future projects and service developments as they are introduced into the environment.
The role is predominantly remote, with minimal requirement for on-site attendance and no regular client‑facing responsibilities.
As Part Of This You’ll:
- Provide technical leadership and administration support for Microsoft 365 and Entra services across UK and European tenants.
- Act as the technical SME for Microsoft Entra External ID (B2C) services and associated Azure identity technologies.
- Support and develop Microsoft Entra B2B collaboration capabilities as part of the organisation's strategic roadmap.
- Administer and maintain Entra ID, Entra Connect, Exchange Online, Hybrid Exchange, Intune, Enterprise Applications, App Registrations, Conditional Access Policies, MFA, SSO, and related services.
- Oversee tenant configurations, security policies, governance controls, and platform settings.
- Lead technical investigations and provide escalation support for complex incidents and service issues.
- Work closely with Service Delivery, Operations, Engineering teams, Microsoft, and third‑party suppliers to resolve issues and improve service performance.
- Develop and maintain technical documentation, service architecture, standards, and operational procedures.
- Ensure services meet agreed service levels and performance targets.
- Monitor Microsoft roadmaps and emerging technologies to identify opportunities for service improvement.
- Provide mentoring, coaching, and technical guidance to junior team members.
- Support service transition activities and future platform enhancements.
What You’ll Need To Do:
You will be a highly experienced Microsoft 365 professional with deep technical expertise in identity and access management technologies, combined with strong technical leadership and stakeholder management skills. You will be comfortable working across the wider Microsoft 365 stack while serving as a subject matter expert for Entra External ID (B2C) services.
Requirements:
- Extensive hands‑on experience administering, supporting, troubleshooting, and deploying Microsoft Entra External ID (B2C) solutions.
- Strong experience with Microsoft Entra B2B collaboration technologies.
- SME‑level knowledge of the Microsoft 365 ecosystem with a broad understanding of how services integrate and operate together.
- Minimum four years' experience supporting enterprise Microsoft 365 environments.
- Strong knowledge of Microsoft Entra ID, Exchange Online and Hybrid Exchange, Intune, SharePoint Online, Microsoft Purview, Enterprise Applications and App Registrations, Conditional Access and MFA and SSO technologies.
- Experience analysing logs and diagnostic data to identify root causes and resolve complex technical issues.
- Experience working within large-scale enterprise environments.
- Strong documentation, architecture, and service design skills.
- Excellent communication and interpersonal skills.
- A proven ability to manage technical escalations and work effectively under pressure.
- Experience mentoring and supporting junior engineers.
- Experience with Google Workspace administration and integration – desirable.
- Experience supporting Apple/macOS and iOS device estates – desirable.
- Exposure to large-scale identity transformation programmes – desirable.
- Microsoft certifications relevant to Entra, Azure, or Microsoft 365 technologies – desirable.
This role may require participation in an on‑call rota supporting Priority 1 business‑critical incidents. Eligibility to obtain and maintain BPSS clearance.
What We Offer:
- Flexible working considered.
- Pension – 6%.
- Chance to contribute to innovation in the public services.
- A company passionate about diversity and inclusion.
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations.
- A safe and supportive culture.
We are committed to building a diverse and inclusive organisation that supports the needs of all candidates.
Technical Lead in Solihull employer: Serco
At Serco, we pride ourselves on being an excellent employer, offering a flexible working environment that promotes a healthy work-life balance. Our commitment to diversity and inclusion, coupled with extensive career development opportunities, ensures that every employee can thrive and contribute to meaningful projects within the public services sector. Located in Solihull, our collaborative culture fosters innovation and provides access to a range of benefits designed to support your well-being and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead in Solihull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Serco values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Serco might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Serco!
✨Direct Apply to Serco
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We think you need these skills to ace Technical Lead in Solihull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Serco.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Serco. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Serco
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
