At a Glance
- Tasks: Drive social impact initiatives and collaborate with teams to create meaningful change.
- Company: Join a leading organisation committed to social value and positive impact.
- Benefits: Flexible working, competitive salary, and the chance to make a real difference.
- Other info: Opportunity for personal growth and to influence positive change across the UK.
- Why this job: Be part of a passionate team shaping a better future through social impact.
- Qualifications: Experience in social impact or ESG initiatives and strong communication skills.
The predicted salary is between 50000 - 55000 £ per year.
We’re looking for a passionate and proactive Social Impact Manager to join our UK & E ESG team on a 6‑month fixed term contract. Reporting to the Head of Social Impact, this role will support the development and delivery of our Social Impact strategy, helping to shape how we create meaningful outcomes for our customers, communities and stakeholders.
This is an exciting opportunity for a Serco colleague to develop their experience in ESG, social value and strategic delivery, working collaboratively across the business to drive awareness, engagement and measurable impact.
As Social Impact Manager, you will support the delivery of our Social Impact strategy and action plans, ensuring our approach continues to be innovative, industry‑leading and aligned with our business strategy, customer expectations and compliance requirements.
You will work closely with operational teams, bid teams, marketing colleagues, partner organisations and wider stakeholders to embed social impact into the way we work – from bid development and mobilisation through to operational delivery.
You will also play a key role in capturing, measuring and communicating our achievements, helping us tell the story of how we are delivering our purpose to impact a better future.
Key Responsibilities- Support the development and delivery of the UK & E Social Impact strategy and associated action plans.
- Work with operational teams to design and implement social impact plans, ensuring progress, evidence and achievements are captured effectively.
- Support social impact activity within bids, mobilisations and operational environments.
- Manage relationships with partner organisations that support social impact delivery.
- Collate and analyse social impact performance data, supporting KPI reporting, benchmarking and continuous improvement.
- Support internal engagement and awareness activity to increase understanding of social impact across the business.
- Work with marketing teams to bring our social impact achievements to life and demonstrate our impact to key audiences.
- Monitor changes in social impact policy, regulation, customer expectations and industry best practice to inform ongoing improvement.
- Experience supporting or delivering social impact, social value or ESG initiatives.
- Strong stakeholder engagement and relationship management skills.
- Excellent communication skills, both written and verbal, with the ability to engage audiences at all levels.
- The ability to work collaboratively across multiple teams and functions.
- Strong organisation skills, with the ability to manage competing priorities and adapt quickly.
- A proactive, self‑starting approach with the confidence to work independently.
- A commitment to living our Serco values.
This secondment provides a fantastic opportunity to broaden your experience, develop your ESG and social impact capability, and contribute to work that makes a genuine difference.
You’ll work with a passionate team, build relationships across the business, and play a key role in helping us deliver our ambition to create lasting social value.
We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).
Social Impact Manager employer: Serco
At Serco, we pride ourselves on being an excellent employer, offering a unique opportunity for the Social Impact Manager to make a meaningful difference in communities across the UK. Our collaborative work culture fosters innovation and engagement, while our commitment to employee growth ensures that you will develop your skills in ESG and social value within a supportive environment. With flexible working arrangements and a focus on inclusivity, Serco is dedicated to creating lasting social value and empowering our employees to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Social Impact Manager
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Serco!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Serco that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Social Impact Manager
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Serco. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Serco.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Serco!
How to prepare for a job interview at Serco
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Serco resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Social Impact Manager position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
