At a Glance
- Tasks: Lead maintenance services and ensure compliance with safety standards.
- Company: VIVO, a dynamic joint venture supporting the UK military.
- Benefits: Competitive salary, 25 days leave, private medical cover, and pension contributions.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real impact in a role that prioritises safety and customer satisfaction.
- Qualifications: Experience in maintenance, HNC qualification, and strong IT skills required.
The predicted salary is between 38000 - 42000 € per year.
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Imphal Barracks, on site role 12 Month FTC, Full time Salary: £38,000 - £42,000
We are looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the VIVO contract on a 12 month fixed term contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements and VIVO’s Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets.
Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time.
A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional works, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially.
As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract.
About you You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS. Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems. Technical competency is essential for this role.
You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required. Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment.
What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Single private medical cover
- Life assurance 2x annual salary
VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Services Manager employer: Serco
VIVO Defence Services is an exceptional employer that prioritises the well-being of its employees while delivering vital facilities management services to the UK military. With a strong commitment to safety, collaboration, and employee development, VIVO offers a supportive work culture, competitive benefits including a generous pension scheme and private medical cover, and opportunities for professional growth in a dynamic environment at Imphal Barracks. Join us to make a meaningful impact while enjoying a fulfilling career in a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience with VIVO or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching VIVO's core values: open, caring, agile, and collaborative. Think of examples from your past experiences that showcase how you embody these values, as they'll be looking for a cultural fit just as much as skills.
✨Tip Number 3
Practice your responses to common interview questions, but don’t sound rehearsed. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in maintenance environments.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Services Manager role. Highlight your practical experience in maintenance environments and any relevant qualifications, like your HNC or Health & Safety certifications.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for VIVO. Share specific examples of how you've led teams, managed projects, or improved service delivery in previous roles. We love a good story!
Showcase Your Communication Skills:As a Service Manager, strong communication is key. In your application, demonstrate how you've built relationships with stakeholders or resolved operational issues. This will show us you can handle the collaborative nature of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining the VIVO team!
How to prepare for a job interview at Serco
✨Know Your Stuff
Make sure you brush up on your knowledge of planned and reactive maintenance environments. Familiarise yourself with VIVO's core values—open, caring, agile, and collaborative—and think about how you can demonstrate these in your answers.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing maintenance services and leading teams. Be ready to discuss how you've successfully navigated operational challenges and built strong relationships with stakeholders.
✨Safety First
Since this role is safety-critical, be prepared to talk about your approach to health and safety. Highlight any relevant qualifications like SMSTS and discuss how you’ve implemented safe systems of work in previous positions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about VIVO’s future projects or how they measure success in service delivery. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
