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- Tasks: Be the go-to person for IT support, handling incidents and requests.
- Company: Join Lincolnshire County Council, a dynamic team dedicated to excellent service.
- Benefits: Enjoy a competitive salary, hybrid working options, and career growth opportunities.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a supportive environment.
- Qualifications: Previous IT support experience and strong communication skills are essential.
- Other info: Full training provided to help you succeed in your role.
The predicted salary is between 15600 - 36400 £ per year.
Location: Lincoln, Lincolnshire, GB, LN2 1BD
Contract Type: Permanent, Full-Time (37 hours per week)
Salary: Up to £26,000 per annum (DOE)
Are you passionate about IT and delivering excellent customer support? Join our team as an IT Service Desk Engineer and be the first point of contact for IT incidents and service requests for Lincolnshire County Council staff.
What You’ll Be Doing:
- Handling incoming IT incidents and service requests via phone and portal.
- Triaging, resolving, or escalating issues to 2nd and 3rd line support teams.
- Providing remote troubleshooting and first-time fixes.
- Ensuring all service requests are logged and prioritised correctly.
- Communicating effectively with customers and maintaining service standards.
- Following ITIL guidelines for incident and problem management.
What We’re Looking For:
Essential Skills & Experience:
- Previous experience in IT Service Desk, Asset Lifecycle, Mobile Telephony, or Desktop Support.
- Excellent interpersonal and communication skills (verbal & written).
- Strong problem-solving abilities and ability to deliver first-line IT support.
- Professional, punctual, and customer-focused approach.
Technical Knowledge:
- Microsoft 365 (Word, Excel, Outlook).
- Windows 10 & 11 operating systems.
- Mobile device management (Android & Apple).
- Microsoft Active Directory, Entra, Exchange Online, Intune & Azure.
- Remote working solutions (VPN, AVD, AOVPN) and Remote Control Tools.
- Understanding of network protocols (TCP/IP) and PC/Laptop/Printer hardware.
- Experience with software deployment and remote reimaging.
Full training will be provided.
Why Join Us?
- Competitive salary up to £26,000 DOE.
- Hybrid working option after initial onsite training.
- Opportunity to work in a dynamic IT environment.
- Career growth and professional development.
If you have a passion for IT support and want to be part of a skilled and supportive team, apply today.
Service Centre Engineer-Lincolnshire County Council employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Engineer-Lincolnshire County Council
✨Tip Number 1
Familiarise yourself with ITIL guidelines, as they are crucial for incident and problem management in this role. Understanding these principles will not only help you during the interview but also demonstrate your commitment to delivering high-quality IT support.
✨Tip Number 2
Brush up on your technical knowledge, especially around Microsoft 365, Windows operating systems, and mobile device management. Being able to discuss specific tools and technologies confidently can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving abilities through real-life examples. Think of situations where you've successfully resolved IT issues or provided excellent customer service, as these stories will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your interpersonal skills by being personable and engaging during any interactions with us. Whether it's a phone call or an informal chat, showing that you can communicate effectively will highlight your suitability for a customer-focused role.
We think you need these skills to ace Service Centre Engineer-Lincolnshire County Council
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Desk roles, particularly any work with Microsoft 365, Windows operating systems, and customer support. Use keywords from the job description to align your skills with what Lincolnshire County Council is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've successfully handled IT incidents or provided excellent support in previous roles. This is your chance to show your personality and enthusiasm for the position.
Highlight Technical Skills: In your application, emphasise your technical knowledge, especially with tools and technologies mentioned in the job description, such as Microsoft Active Directory, Intune, and remote working solutions. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial in an IT support role.
How to prepare for a job interview at Serco
✨Show Your Passion for IT
Make sure to express your enthusiasm for IT and customer support during the interview. Share specific examples of how you've helped others with tech issues in the past, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with ITIL Guidelines
Since the role involves following ITIL guidelines for incident and problem management, it’s a good idea to brush up on these principles. Be prepared to discuss how you would apply them in real-world scenarios.
✨Highlight Relevant Technical Skills
Be ready to talk about your experience with Microsoft 365, Windows operating systems, and mobile device management. Mention any specific tools or software you've used, as this will show that you're technically proficient and ready to hit the ground running.
✨Demonstrate Strong Communication Skills
As you'll be the first point of contact for IT incidents, effective communication is key. Practice explaining technical concepts in simple terms, and be prepared to showcase your interpersonal skills through examples of past interactions with customers.
