Senior Digital Delivery Manager

Location: London, Solihull or Hook

Salary: Band 2 / Competitive Salary plus excellent benefits

Schedule: Full-time, hybrid working

Ready to impact a better future? As a Senior Digital Delivery Manager in our Digital Delivery practice, you’ll lead the end-to-end delivery of complex, integrated digital solutions, shaping outcomes that create real impact for our customers and communities. You’ll operate at the heart of delivery - bringing together people, technology, and suppliers to deliver meaningful change.

This is a high-impact role, helping to drive transformation across the business. With a strong focus on delivery and line management, you’ll bring energy, pace, and clarity - ensuring programmes land successfully while building and leading a high-performing team. We’re especially keen to hear from people who bring fresh perspectives and thrive in complex, fast-moving environments.

What you’ll do as a Senior Digital Delivery Manager

• Own end-to-end delivery across a portfolio of digital initiatives, ensuring outcomes are achieved across scope, time, cost, and quality
• Lead and coordinate delivery across a complex matrix structure, working with product, engineering, architecture, and external partners
• Act as the single point of accountability for integrated delivery across systems, platforms, and suppliers
• Line manage and develop a team of Digital Delivery Managers, balancing leadership with hands-on delivery (80% delivery, 20% line management)
• Play a key role in transformation activity, supporting strategic change and acting as a trusted partner to senior stakeholders

Does this sound like you? You’ll be a great fit for this role if you have…

• Significant experience leading complex digital delivery across projects, products, and technical environments
• Proven ability to operate effectively in a matrix environment, influencing without direct authority
• Strong line management experience, with a passion for developing and supporting colleagues
• A delivery-first mindset with lots of energy, drive, and the ability to stay “on it” in high-pressure environments
• Experience contributing to digital transformation programmes, with exposure to bidding or pre-sales as a bonus
• Confidence working closely with senior stakeholders, acting as a trusted advisor and right-hand partner
• SC clearance (or the ability to achieve it) may be required for this role

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme of 10% on target
• Company car: A company car or cash alternative
• Private medical insurance
• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.