Resource Planning Analyst

Location: Homebased with occasional national travel as required

Salary: Competitive salary plus excellent benefits

Schedule: Full time, Permanent

Ready to impact a better future? As a Resource Planning Analyst in our Justice and Immigration team, you’ll help ensure we have the right colleagues, in the right place, at the right time to deliver a seamless service. Your work will support our mission to create impactful solutions and drive a positive future for the communities we serve.

You’ll play a key role in enabling effective workforce management practice, helping us plan brilliantly and maintain the operational headroom our colleagues need to grow. Through accurate forecasting, analysis, and collaboration, your work will help ensure our services continue to create positive impact.

What you’ll do as a Resource Planning Analyst:

• Capture, maintain, and analyse demand profiles.
• Monitor planned staffing roster coverage against key performance indicators (KPIs).
• Deliver accurate forecasts on time.
• Produce and verify operational rosters.
• Act as a communication link between rosters, demand profiles, and KPI performance.
• Analyse performance using “what if” scenario modelling.
• Deliver performance‑based reporting that informs decision‑making.
• Manage time and attendance outputs, including integrations with Serco systems.
• Support payroll processing as required.

Does this sound like you? You’ll be a great fit for this role if you have:

• Experience working with workforce management (WFM) methodologies.
• Strong technical skills across Microsoft Office, with exposure to tools such as SQL and Visual Basic for Applications (VBA).
• Experience scheduling and handling complex forecast algorithms across multiple contact channels.
• A strong understanding of WFM principles, planning software, and customer operations.
• Well‑developed analytical skills, sound judgement, and the ability to manage competing priorities.
• Excellent written and verbal communication skills, with confidence and motivation to support continuous improvement.

What We Offer:

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.

Let’s impact a better future, together. Apply today.

About Serco: At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply: Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.