Resettlement & Education Administrator

Location: RAF Brize Norton, Carterton

Salary: £25,002.00 per annum

Schedule: 37 hours per week, Monday–Friday

Ready to impact a better future? As a Resettlement and Education Administrator in our Defence team, you’ll play a key role in supporting Service Leavers by providing guidance, administrative support and access to resettlement and education services. Your work will help individuals prepare for their next chapter with confidence and clarity, directly contributing to positive outcomes for those transitioning from military to civilian life. You’ll be part of a Learning Centre environment that focuses on personal growth and career development. By keeping information up to date, coordinating essential processes and enabling access to learning resources, you’ll help create a supportive space that empowers people at a pivotal moment in their lives.

Responsibilities:

• Act as the Point of Contact for resettlement activities for Service Leavers.
• Work closely with Regional Resettlement Centres and Career Transition Partnership colleagues.
• Deliver resettlement activities and advice in accordance with current procedures.
• Administer the Regional Resettlement Officer programme.
• Schedule and conduct briefs and interviews.
• Maintain records and process applications, including amendments and cancellations.
• Promote and advertise all current resettlement and education offerings, including those from training providers and Regional Resettlement Centres.
• Ensure Learning Centre displays and information materials are current.
• Process training applications and claims.
• Process learning credit and education refund claims accurately.
• Maintain financial records and prepare Learning Credit returns.
• Complete other reasonable tasks as directed by the Administration Manager.
• Actively promote Health, Safety and Environmental responsibilities in line with station requirements.

Requirements / Qualifications:

• Able to achieve SC Clearance.
• Strong proficiency in Microsoft Office, including Word, Excel and Outlook.
• Excellent attention to detail and the ability to meet deadlines.
• A customer‑focused mindset.
• The ability to work independently and as part of a team.
• Good communication skills.

What We Offer:

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year).
• Pension: Up to 6% contributory pension scheme.
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships.
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts: Discounts across ~1,000 retailers, from food and clothing to days out, entertainment and travel.
• Charity: Paid volunteering day, tax‑free charitable giving via Payroll Giving, and the opportunity to donate pennies to the Serco People Fund Charity.
• Employee networks: Our networks support inclusion and connection, providing spaces for collaboration, learning and belonging across groups including LGBTQIA+ colleagues, parents and carers, disability networks, veterans and cultural communities.

Let’s impact a better future, together. Apply today.

We’re also a signatory of the UK Governments Women in Defence Charter. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.