At a Glance
- Tasks: Help individuals prepare for life after custody by coordinating essential resettlement support.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy competitive salary, generous holidays, and extensive training opportunities.
- Other info: Be part of an inclusive culture that values your growth and development.
- Why this job: Make a real impact on people's lives and contribute to community rehabilitation.
- Qualifications: Experience with vulnerable individuals and strong communication skills are essential.
The predicted salary is between 32000 - 32000 £ per year.
Location: HMP Fosse Way, Leicester, LE18 4TN
Salary: £32,000 per annum, plus excellent benefits
Schedule: 40 hours per week Monday- Friday 8-4.30 pm
Ready to impact a better future? As a Resettlement Co-ordinator in our Justice and Immigration team, you’ll play a key role in helping people prepare for life after custody. You'll coordinate resettlement support, connect prisoners with essential services, and ensure pre-release activities are completed to a high standard, helping individuals overcome barriers and build a more positive future.
This is a role where your work has purpose. By supporting access to accommodation, finance, identification, employment pathways, and community services, you’ll help create positive outcomes for individuals and communities. Working collaboratively with internal teams and external partners, you’ll help reduce reoffending, build trust, and create impactful solutions that support rehabilitation and reintegration.
What you’ll do as a Resettlement Co-ordinator:
- Deliver daily resettlement support sessions, providing timely and accurate guidance to prisoners on available pathways and services.
- Complete and coordinate Resettlement Additional Policy Process (APP) assessments, ensuring identified needs are recorded and addressed appropriately.
- Support prisoners with finance, banking, identification, accommodation, and other practical resettlement requirements.
- Maintain accurate records, trackers, case files, and electronic systems in line with compliance and audit requirements.
- Conduct regular houseblock visits to engage with prisoners, identify emerging needs, and promote available services.
- Work closely with internal departments and external agencies to provide coordinated, person-centred support.
- Support specialist interventions, peer mentoring initiatives, and the effective operation of the Departure Lounge before release.
- Act as a key point of contact for resettlement coordination, ensuring effective communication and information sharing across services.
Does this sound like you?
You’ll be a great fit for this role if you have:
- Experience working with vulnerable individuals or within a custodial, criminal justice, rehabilitation, or resettlement environment - Essential
- An understanding of resettlement pathways, including accommodation, employment, finance, and community reintegration.
- Strong organisational and administrative skills, with the ability to manage multiple priorities effectively.
- Excellent written and verbal communication skills, with the confidence to engage with a wide range of stakeholders.
- Experience maintaining accurate records and working to compliance standards.
- The ability to work independently while building strong collaborative relationships across teams and partner organisations.
- A genuine commitment to supporting rehabilitative outcomes and reducing reoffending.
- Experience managing a caseload, coordinating referrals, or supporting individuals through release and reintegration would be advantageous.
- Knowledge of prison systems, sentence planning, and release preparation would also be beneficial.
What we offer:
- Holidays: 23 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.
Let’s impact a better future, together. Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
For support with your application, please contact recruitmentuk@serco.com.
Resettlement Coordinator employer: Serco
At Serco, we pride ourselves on being a top employer that values the contributions of every team member. As a Resettlement Coordinator at HMP Fosse Way in Leicester, you'll benefit from a supportive work culture that prioritises employee growth through extensive training opportunities and a commitment to internal progression. With a focus on meaningful work that impacts lives, competitive benefits, and a strong emphasis on inclusion, Serco is dedicated to creating a fulfilling environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Resettlement Coordinator
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Serco.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Serco.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Serco.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Serco. Apply directly through us to stand out!
We think you need these skills to ace Resettlement Coordinator
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Serco. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Resettlement Coordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Serco
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Serco. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
