At a Glance
- Tasks: Provide essential admin support for prisoner resettlement and rehabilitation planning.
- Company: Join Serco, a global leader in delivering vital public services.
- Benefits: Enjoy 25 days holiday, pension scheme, and discounts at over 1,000 retailers.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives and contribute to community rehabilitation.
- Qualifications: Experience in admin roles, strong communication skills, and GCSEs in English and Maths.
The predicted salary is between 24750 - 30250 £ per year.
Location: HMP Dovegate, Staffordshire, ST14 8XR
Salary: Competitive plus excellent benefits
Schedule: Full time 40 hours per week. Monday to Friday. Main shifts are 8:00am – 4:30pm, with a rota requiring one to two late shifts per week (9:00am – 5:30pm).
Ready to impact a better future? As a Resettlement Administrator in our Offender Management Unit (OMU) team, you'll provide vital administrative support that helps prepare prisoners for release, supports sentence management processes, and enables effective rehabilitation planning. Your work will help ensure key activities are completed accurately, efficiently, and within required timescales. Every day, you'll contribute to positive outcomes for individuals preparing to return to their communities. By supporting release planning, coordinating with partner agencies, and maintaining accurate records, you'll help create impactful solutions that support rehabilitation, reduce reoffending, and make a positive impact on communities. Our work touches lives, and your work has purpose.
What you'll do as a Resettlement Administrator:
- Provide administrative support across offender management and resettlement activities, ensuring processes are completed accurately and on time.
- Maintain confidential prisoner records, databases, trackers, and electronic filing systems to a high standard of accuracy.
- Support sentence management processes, including sentence calculations following completion of relevant training and accreditation.
- Coordinate release planning activities, meetings, referrals, and documentation to support successful resettlement outcomes.
- Liaise with Prison Offender Managers, Probation Practitioners, community partners, courts, and other external agencies to support operational requirements.
- Monitor shared mailboxes, produce management information, and support audits and compliance activities across the department.
Does this sound like you?
- Experience in an administrative role within a busy office environment.
- Strong written and verbal communication skills with the ability to build trusted working relationships.
- Good working knowledge of Microsoft Word and Excel.
- GCSEs in English and Mathematics, or equivalent qualifications.
- Highly organised with excellent attention to detail and the ability to manage confidential information appropriately.
- Experience or knowledge of offender management, resettlement, criminal justice, or related environments would be beneficial but is not essential.
What we offer:
- 25 days plus bank holidays
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Let’s impact a better future, together. Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Resettlement Administrator employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Resettlement Administrator
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Serco, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Serco and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Resettlement Administrator
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Serco and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Serco
✨Get to Know Public Sector Values
Before your interview with Serco, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Serco.
