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For Companies At a Glance
- Tasks: Be the friendly face of our office, handling enquiries and supporting admin tasks.
- Company: Join Serco, a leader in Defence with a commitment to diversity and inclusion.
- Benefits: Competitive salary, pension scheme, discounts, and extensive training opportunities.
- Why this job: Make a difference in a dynamic environment while developing your skills.
- Qualifications: Customer service experience and good MS Office knowledge required.
- Other info: Flexible working options and a supportive community await you.
Receptionist – Space & Security (Part-time 22 hours – Mon-Tues 11.30am-16.30pm, Wednesday 7.30am-16.30pm, Fri 11.30am-15.30pm). Based in Hawthorn with occasional work at Colerne and other SDW sites. Salary Competitive plus benefits.
Serco is looking for a receptionist to provide related duties at MOC Hawthorn and undertake a range of administration and clerical work in support of the Serco SDW Contract. Undertake a range of service delivery activities within the office environment including mail room, room bookings, photocopying, filing and data retrieval, including efficient operation in supporting Registry, Security and the FM team. The role will be predominantly based at Hawthorn and on occasions assisting at Colerne and other SDW sites.
Main Accountabilities
- Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email.
- Respond to emails in a timely manner ensuring customer queries are dealt with efficiently.
- Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately.
- Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact.
- Strive to continually improve service provided to the customer.
- Efficient operation of Matrix Meeting Room Booking system.
- Operate local Registry administration, maintaining the register of protectively marked files including internal movements/booking couriers for despatching high-level items, destructions, and auditing.
- Raise Help Desk requests on the CAFM system.
- Manage mail in / out.
- Carry out admin tasks such as, but not limited to, copying, scanning, binding, shredding, and laminating.
- Keep the Reception area in clean and tidy.
- Any other reasonable tasks as requested by the FM Finance & Compliance Manager.
What you will need to do the role
- Previous experience in a Customer Services/Reception/PA role.
- Good knowledge and understanding of MS Office tools.
- Computer Literate.
- Full and valid driving license.
- Ability to obtain SC Security Clearance.
What we offer
- Salary: salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We\’re also a signatory of the UK Government\’s Women in Defence Charter, to find out more please click here.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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Receptionist-Space & Security_S&S employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist-Space & Security_S&S
✨Tip Number 1
First things first, make sure you know the company inside out. Research Serco and their values, especially around customer service and inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the company. Role-play common scenarios with a friend or family member to get comfortable with handling enquiries and managing different situations. The more confident you are, the better you'll perform.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the work culture at Serco. They might even give you tips on what to highlight during your interview or how to stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Remember, timing is key, so don’t wait too long to submit your application!
We think you need these skills to ace Receptionist-Space & Security_S&S
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great impression, especially for a role like Receptionist where customer interaction is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your previous experience in customer service and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all applications efficiently. So, hit that apply button and let’s get started!
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Serco. Familiarise yourself with tasks like managing mail, room bookings, and customer interactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Customer Service Skills
Since this role involves a lot of customer interaction, practice how you would handle various scenarios. Think about how to greet visitors, respond to phone calls, and manage enquiries efficiently. Role-playing with a friend can help you feel more confident and prepared.
✨Showcase Your Tech Savvy
Being computer literate is key for this job, especially with MS Office tools and the Matrix Meeting Room Booking system. Brush up on these skills before the interview and be ready to discuss your experience with similar software. Highlight any relevant examples where you've used technology to improve efficiency.
✨Be Professional and Positive
First impressions matter! When you arrive for your interview, present yourself professionally and maintain a positive attitude throughout. Remember, the way you communicate and interact during the interview reflects how you would handle customer enquiries in the role.